Senior BPO Operations Manager
RGI Outsourcing
RGI Outsourcing is looking for a highly motivated Senior Bpo Manager to join our fast-growing team. You will play a critical role in optimizing processes and ensuring exceptional delivery standards for our Fortune 500 clients.
Key Responsibilities
- Lead cross-functional teams to ensure SLA compliance.
- Implement AI-driven workflow optimizations.
- Conduct weekly performance reviews and QA audits.
- Act as the primary point of contact for international clients.
- 5+ years of experience in enterprise BPO operations.
- Strong proficiency in data analysis and reporting tools.
- Excellent written and verbal communication skills.
- Proven track record of managing teams of 50+ members.