Technical support
People Prime Worldwide
- Provide expert-level support for accounting software applications on both MacOS and Windows platforms in a BPO / KPO / Tech Support environment
Identify bugs, installation and uninstallation of software and accounting
Issues with the Mac or Windows system
Familiar with system troubleshooting steps, finding windows or mac logs etc...
Create and update escalation logs / training documentation for both MacOS and Windows users.
Collaborate with cross-functional teams to resolve complex technical issues related to accounting applications.
Escalate issues to the development team when necessary and follow up on resolutions.
US EST hours (6:30 pm to 3:30 AM)