Customer Support Executive

Key Responsibilities:

• Handle inbound customer calls and assist customers with their queries and requests.
• Understand customer concerns and provide appropriate solutions.
• Maintain a professional and courteous communication style.
• Record customer interactions and update relevant information in the system.
• Follow company processes and service standards.
• Escalate complex issues to the appropriate team when required.
• Maintain customer satisfaction and ensure timely resolution of queries.
• Achieve assigned quality and productivity targets.

Requirements:

• Good verbal communication skills in Hindi / Telugu
• Knowledge of Hindi / Telugu will be an added advantage
• Basic computer knowledge.
• Good listening and customer-handling skills.
• Ability to work effectively in a team environment.
• Freshers and candidates with relevant customer support/BPO experience can apply.

Location: Coimbatore