Configuration Specialist
Clinisys
- Execute configuration tasks assigned through structured intake systems (e.g. ServiceNow), ensuring full adherence to the instructions, context, and acceptance criteria provided within each request.
- Interpret and apply detailed work instructions, templates, and supporting documentation to deliver consistent, high-quality outcomes across repeatable configuration activities.
- Operate within a process-driven delivery framework, ensuring tasks are completed efficiently, accurately, and in alignment with defined service levels and quality benchmarks.
- Follow established escalation pathways when task inputs, requirements, or instructions are unclear or incomplete, ensuring risks to quality or timelines are proactively managed.
- Maintain a strong focus on consistency and standardisation by adhering strictly to configuration standards, governance frameworks, and catalogue-defined approaches.
- Contribute to the continuous improvement of intake quality by identifying gaps, ambiguities, or inefficiencies in task instructions and providing structured feedback to upstream roles (e.g. Configuration Architects, intake reviewers).
- Develop and maintain configuration artefacts within the Services Catalogue, ensuring outputs are reusable, well-documented, and aligned to standard patterns.
- Leverage AI-assisted tools and automation capabilities, where approved, to increase efficiency, reduce manual effort, and improve accuracy across repetitive tasks.
- Ensure all configuration activities are fully documented, version-controlled, and traceable in line with governance and audit requirements.
- Collaborate with global teams in a structured manner to support throughput and workload balancing, without direct client interaction. 2. Skills needed to be successful
- Knowledge of configuration management principles, tools, and implementation practices within enterprise software environments.
- Understanding of AI-assisted tools for configuration, documentation, and automation, with awareness of secure and compliant usage.
- Strong problem-solving and analytical skills with the ability to interpret requirements and translate them into effective configurations.
- Ability to communicate technical concepts clearly and concisely to both technical and non-technical stakeholders.
- Proficiency in configuration tools and familiarity with scripting or automation platforms.
- Ability to leverage AI tools to support documentation, configuration standardisation, and knowledge management.
- Strong collaboration skills with the ability to work effectively across cross-functional and global teams.
- High attention to detail with strong documentation and quality assurance capabilities. 3. Required Experience & Education
- Bachelor’s degree in computer science, Information Technology, or equivalent experience.
- Experience in configuration management, software implementation, or related technical roles.
- Familiarity with enterprise software solutions and configuration-driven implementations.
- Exposure to automation tools, scripting, or AI-assisted development environments is desirable.
- Ability to work in a structured, process-driven environment with strong adherence to standards and governance. 4. Preferred Experience & Education
- Experience with Clinisys solutions or similar healthcare/LIMS platforms.
- Exposure to AI tools (e.g., Copilot or similar) for documentation, configuration, or automation tasks.
- Experience in building or maintaining reusable catalogues, templates, or configuration repositories.
- Understanding of Agile/Scrum methodologies and global delivery models.
- Strong focus on continuous improvement, standardization, and operational efficiency. 5. Supervisory Responsibilities None Shift Timings:
- This is a permanent role comprising a five-day week with shifts to cover our US and UK hours from Monday to Friday. For India these are UK shifts from 1:00 PM to 10:00 PM IST.