Associate Program Manager
eClerx
The ideal candidate should possess strong business understanding of finance industry with special focus on Asset Servicing lifecycle, income processing, equity, bond and understanding of Claims validation, payment initiation and swift messages. Candidate should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. Candidate should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team.
Responsibilities
- Take leadership role independently managing back office operations
- Client Management – establish self as a valued partner and work closely to achieve goals defined
- Independently handle all client escalations and lead mitigation steps to prevent future escalations
- Help knowledge management endeavour by sharing process knowledge and best practices within the teams
- Lead various quality initiatives across processes managed
- Responsible for Business continuity, transformation and various audits
- Good understanding of Asset Servicing Life Cycle.
- Experience in announcement scrubbing, dividend processing, Claims processing, managing meeting events, reconciliation of breaks related to Corporate Actions.
- Should be well versed with all event types. Mandatory, Mandatory with Choice and Voluntary events.
- Should be aware of all critical dates in an event such as Ex-date, record date, pay date, deadline date.
- Should be aware of risk in corporate action process i.e. regulatory, financial and reputational risks – impact of delayed/incorrect processing.
- Knowledge of SWIFT messages used in Asset Services
- Should be aware of regulatory requirements such as Client Money disclosure, Shareholders Rights directive (SRD)
- Strong capabilities in MS Office Tools.
- Preferred experience with data visualization and data analytics tools
- Ability to work under pressure and handle multiple priorities
- Excellent presentation and communication skills (written and verbal)
- Ability to work with teams across time-zones and cultures
- Managerial experience of handling around 50-70 people
- Organized, detail oriented, flexible, self-starter & highly motivated
- Should be able to act fast and decisively when dealing with critical situations
- Good with numbers and ability to derive information from data