Customer Support Associate

About Company:

RUVELLAN Technologies is a modern recruitment partner built around one simple belief: the right people can change the shape of a business.

We help ambitious organizations find the talent that moves them forward, and we help professionals find work that feels like a meaningful next chapter. Every search begins with listening, every shortlist is shaped with context, and every placement is made to last.

Our team brings together the discipline of a search firm with the warmth of a trusted operator. No noise. No shortcuts. Just a clearer route to growth.

Job Role:

As a Customer Support Associate, you will help business customers by answering their questions over phone calls. Your goal is to solve customer issues, provide excellent service, and ensure a positive customer experience.

Responsibilities:

• Answer customer calls and provide support.
• Listen carefully and solve customer problems.
• Handle customer concerns politely and professionally.
• Keep customer records and update information accurately.
• Meet quality, productivity, and attendance targets.
• Report common customer issues and suggest improvements.

Skills Required:

• Good English communication skills.
• Friendly and customer-focused attitude.
• Ability to understand customer concerns and solve problems.
• Basic knowledge of Windows computers.
• Good time management and ability to work independently.

Qualifications:

• High school diploma (or equivalent) or higher.
• 0–2 years of experience (Freshers can apply).

Salary:

• ₹2.9 LPA – ₹3.5 LPA (Based on experience)

Work Details:

Location: Work from Office – Perungalathur, Chennai.

Shift: Rotational shifts (Day & Night).

Work Schedule: 5 working days and 2 rotational weekly offs.