Associate AI/ML Engineer

Optum India

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

Support AI-Driven DevOps Delivery

Contribute to DevOps implementation for AI platforms, focusing on automation, scalability, and system reliability

Assist Core AI Ops & Operations Support

Provide day-to-day operational support for AI/ML systems, ensuring system availability, performance, and stability

Observability & Monitoring

Build and maintain dashboards in Grafana, Dynatrace, and Splunk to monitor application health and performance

Alerting & Incident Support

Configure and maintain alerts, assist in incident detection, triage, and resolution to minimize downtime

CI/CD Pipeline Support

Develop and maintain CI/CD pipelines to enable automated build, test, and deployment processes

Cloud & Infrastructure Support (Azure)

Support Azure infrastructure, including basic management of compute, storage, and containerized workloads

API & Integration Support

Create and maintain Postman collections and assist with API testing and validation

Incident Management Participation

Participate in daily incident management, troubleshoot issues, and support root cause analysis

War Room Support for Critical Incidents

Assist in high-priority incident calls by providing technical analysis and updates

Technical Troubleshooting

Debug application and infrastructure issues with guidance, including code-level investigation when needed

Governance & Compliance Support

Follow AI governance practices and ensure operational activities meet compliance and quality standards.

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

AI Builder Responsibilities

Design, develop, and deploy AI-powered solutions using no-code, low-code, and advanced platforms, translating business needs into scalable applications that enhance products, workflows, and decision-making.

Required Qualifications

Undergraduate degree or equivalent experience
3+ years of experience in software engineering and experienced in building AI agents
Experience with CI/CD pipeline development and automation
Hands on AI experience
Solid understanding of cloud platforms (Azure preferred) and distributed systems
Proficiency in REST APIs, JSON, and YAML for integrations
Working knowledge of SQL for data analysis and troubleshooting
Solid foundation in object-oriented programming and code-level debugging

Preferred Qualification

Exposure to AI Ops concepts such as predictive monitoring and automated remediation

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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