Senior Executive Operations (BBW)
Blue Dart
- Purpose
- Key Responsibilities
- Support the Head - Service & Channel Partner Development in the formulation of annual manpower plan for PDAs & DAs; Work closely with the Branch Heads and Regional Operations Heads to identify PDA/DA requirements in the Branch and forward the same to the Head - Service & Channel Partner Development
- Identify potential service partners in the Branch and forward the same to Head - Service & Channel Partner Development
- Support the Head - Service & Channel Partner Development in the empanelment of new service partners in the Branch
- Conduct the induction program for all service partner staff in the Branch
- Conduct all relevant operations trainings for all service partner staff in the Branch
- Responsible for efficient functioning of all service partners in the Branch
- Conduct regular audits of service partners in the Branch in terms of adherence to statutory requirements, service level agreements etc; Highlight any deviations to the Head - Service & Channel Partner Development and take corrective actions, if any
- Monitor service partner staff performance on a regular basis
- Key Result Areas and Key Performance Indicators
Key Result Areas
Key Performance Indicators
Reach expansion
- Drive activities related to setup of service partners as per defined timelines
- Operational Performance of
- PDAs
- Delivery Agents
- Conduct/ delivery of routine operations training programs for PDAs/DAs as per plan
- Conduct of training/ capability building programmes for PDAs/DAs for rollout/ launch of new products or new processes
- % coverage of PDAs/DAs in operations training programmes
- Adherence to Performance Management system timelines and guidelines
- % PDA and DA attrition in the Branch