Consultant

Virtusa

Candidate Requirements

Experience & Communication

Experience 3-5 years of professional experience in application support across multiple

geographical locations.

Work Model Proven experience working in a 24/7 rotational shift model (Mandatory).
Communication Exceptional written and oral communication skills for effective

stakeholder management.

Technical Proficiencies

Core Tech Solid experience with SQL, Linux, and Scripting (Bash, Python, Dockers,

Kubernetes, for Log analysis & etc.).

Process Knowledge Strong understanding of ITIL Processes.
Methodology Familiarity with Agile methodologies.
Analytical Skills Basic level proficiency in conducting Root Cause Analysis (RCA).

Tools & Systems

Category Must Have Preferred / Good To Have

Ticketing & Collab

JIRA, Confluence, ITSM

Ticketing tools (BMC,

ServiceNow)

Experience in process

automation within these tools

Data & Analysis

SQL Database, MS Excel

(Basic/Intermediate)

Advanced Excel or Data

Visualization

Monitoring

Basic awareness of monitoring

concepts

Splunk, Zabbix, Grafana, or

similar APM tools