Product Manager

Engineering | Full-time | Mumbai, Hybrid | Salary: Competitive

About the role

We're looking for a Tech Product Manager to own the CRM and core TPA (Third-Party Administrator) product lines end-to-end — from technical requirements through architecture trade-offs, launch, and adoption. You'll sit closer to engineering than a typical PM: reading schemas, understanding data models, and making build/scope calls directly with the engineering team, while also owning the roadmap that serves insurers, employers, hospitals, and members. You'll report to Head of Product / CTO.

Key Details

- Experience: 4-7 years in product management, with at least 2 years in a technical/platform PM role owning a CRM, claims, or operations-heavy B2B/B2B2C system

- Reporting To: Head of Product / CTO

- Open Positions: 1

Education

- Bachelor's degree in engineering or computer science strongly preferred, given the technical scope of this role; MBA a plus, not required

- No specific certification required — demonstrated technical product ownership matters more

What you'll do

- Own the product and technical roadmap for CRM (lead/case management, member and provider relationship workflows) and the core TPA platform (claims administration, cashless and reimbursement workflows, enrollment, provider-network servicing)

- Work directly with engineering on system design trade-offs — read and reason about data models/schemas, API contracts, and integration points, not just user stories

- Translate operational pain points from claims, ops, and support teams into clear technical requirements, specs (BRD/PRD-style), and acceptance criteria

- Define and track product KPIs (claims TAT, CRM case resolution time, adoption, data accuracy) using SQL/BI tooling directly rather than relying solely on analyst support

- Own the CRM and TPA platform's fit with regulatory and compliance requirements (IRDAI guidelines, data handling, audit trails) at the technical level — what needs to be logged, versioned, or access-controlled

- Run discovery with both internal stakeholders (ops, claims, compliance, engineering) and external stakeholders (insurers, TPAs, employers)

- Manage backlog, sprint planning inputs, and technical release communication to stakeholders

Good to Have

- Prior experience as a software engineer or in a technical role before moving into product

- Experience with claims administration or insurance operations workflows specifically

- Familiarity with MongoDB-backed or similarly document-oriented product data models

- Experience defining structured BRD/PRD-style specs for engineering handoff, ideally within an AI-assisted SDLC process

Preferred Domain Experience

- Experience in health insurance, insurance technology (insurtech), healthcare technology, fintech, or another regulated industry

- Prior exposure to Third-Party Administrator (TPA) operations — cashless/reimbursement claims, provider networks, or member enrollment — is a strong plus

- Experience working alongside compliance/regulatory teams in a regulated financial or healthcare business

What we're looking for

- Ownership mindset — comfortable being the single point of accountability for a product line's technical outcomes, not just its backlog

- Strong written communication — specs need to be precise enough for engineering and ops to both work from directly

- Bias for structured, data-driven decision-making

- Comfortable operating with ambiguity in a small, early-stage product/engineering function

About Volo Health

Volo Health is a technology-first health insurance and healthcare fintech group serving insurers, employers, hospitals, and members across India. Through its regulated third-party administration, healthcare benefits, and technology businesses, Volo supports digital claims administration, cashless and reimbursement workflows, member enrollment, provider-network services, healthcare payments, and benefits management.

As Tech Product Manager for CRM and TPA, you'll work at the boundary of product and engineering, shaping both the roadmap and the underlying system design for a regulated, high-stakes business — where accuracy, auditability, and speed all matter simultaneously.

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