Technical Consultant- ITSM & CMDB
Fujitsu
Location Flexibility: Multiple Locations in Country
Req Id: 11693
Posting Start Date: 9/5/26
At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.
- Role Title : Technical consultant
- Ep : 5-7yrs
- Hiring Type : Perm
- Work Mode : Hybrid
- Shift Timing : 2PM-11PM
- Maintain and update Configuration Item (CI) records within ServiceNow.
- Create, modify and retire configuration records as required.
- Update CI attributes, ownership information, support groups and relationships.
- Ensure Configuration Management records remain accurate, current and complete.
- Perform routine CMDB housekeeping and data quality activities.
- Maintain and validate Service and Service Offering records within ServiceNow.
- Work with Service Owners, Tower Leads and operational teams to ensure critical service information is accurate, current and complete.
- Support the review and validation of Mission Critical Services and associated Service Offerings.
- Maintain service ownership, support arrangements, escalation contacts and operational support information.
- Coordinate remediation activities to address missing, inaccurate or incomplete service information.
- Engage with Infrastructure, Applications, Networks, Security, Service Management and operational teams to gather configuration and service information.
- Coordinate workshops and meetings to validate service ownership, support arrangements, service dependencies and operational contacts
- .Follow up with stakeholders to obtain missing or incomplete information.
- Build effective relationships across IT teams to support Configuration and Service Information Management activities.
- Identify and correct incomplete, duplicate or inaccurate records.
- Support CMDB audits, ServiceNow audit reviews and data validation exercises.
- Conduct periodic reviews of Service and Service Offering data to ensure completeness and compliance with agreed standards.
- Produce reports on data quality, ownership validation and information completeness
- .Ensure agreed Configuration Management and Service Information standards and processes are followed.
- Track remediation progress using ServiceNow reporting and audit capabilities.
- Support the accuracy and completeness of information used by the Service Status Portal.
- Validate critical data used during Major Incident, outage and service communications.
- Assist Service Management teams in ensuring ServiceNow records support operational and incident management processes
- .Support continuous improvement of service information required for operational resilience and service reporting.
- Maintain Configuration Management and Service Information documentation.
- Record decisions and updates resulting from stakeholder meetings.
- Produce regular status updates on progress, audit findings and data quality improvements.
- Support reporting requirements for Service Management, audit and governance activities.
- Experience working with Configuration Management databases (CMDBs).Experience administering ServiceNow records or similar ITSM platforms.
- Experience maintaining Service and Service Offering records.
- Experience working within an IT Service Management environment.
- Proven ability to gather information from multiple stakeholders and maintain accurate records.
- Experience supporting large-scale data validation, remediation or governance activities.
- Understanding of Configuration Management principles.
- Understanding of Service Management concepts, including Services and Service Offerings.
- Familiarity with ITIL Service Management practices.
- Understanding of data quality and governance requirements.
- Strong attention to detail and excellent organisational skills.
- Ability to analyse and validate information from multiple sources.
- Strong verbal and written communication skills.
- Comfortable engaging with technical and non-technical stakeholders.
- Proficient in Microsoft Excel, reporting tools and ServiceNow reporting capabilities.
- ServiceNow CMDB administration experience.
- Experience with Service Portfolio Management.
- Knowledge of Configuration Item lifecycle management.
- Experience supporting audit, compliance or governance activities.
- Experience working within a large enterprise IT environment.
- Exposure to operational resilience, service continuity or service reporting activities.
- Accurate and maintained Configuration Item records.
- Documented ownership, support arrangements and escalation information for key IT services.
- Support for Mission Critical Service information governance activities.
- Support for Service Status Portal and Major Incident Management data requirements.
- Regular updates to Configuration and Service Management records and relationships.
- Completion of agreed remediation, audit and data-cleansing activities.
- Support for Configuration Management governance and reporting requirements.
- Improvement in CMDB and Service Information quality metrics.
- eduction in incomplete or inaccurate CI, Service and Service Offering records.
- Completion of the agreed data remediation backlog.
- Stakeholder sign-off of updated service ownership and operational information.
- Increased completeness of Mission Critical Service information.
- Timely completion of Configuration and Service Information administration activities.
- Positive audit outcomes for Configuration and Service Information governance activities.
Visa Sponsorship Approved: No
At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.