Relationship Officer Swadesh Banking

AU SMALL FINANCE BANK

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Swadesh Banking

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

Reporting Designation: #*Reporting Designation*#
Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

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Field specialization: #*Field specialization*#
Degree: #*Degree*#
Academic score: #*Academic score*#
Institution tier: #*Institution tier*#

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

Industry: #*Industry*#
Role: #*Role*#
Years of experience: #*Years of experience*#

Job Brief:- AU Small Finance Bank Limited is seeking a dedicated and proactive professional to join our Sales Department as a Relationship Officer. This role is pivotal in fostering and maintaining strong relationships with our customers, particularly within the Swadesh Banking segment. The ideal candidate will be responsible for driving customer acquisition, retention, and satisfaction by understanding client needs and offering tailored financial solutions. This position requires a deep understanding of financial products, excellent communication skills, and the ability to work collaboratively within a dynamic banking environment to contribute to the bank's growth and customer-centric approach.

Responsibilities:-

Develop and maintain strong relationships with existing and potential customers to promote Swadesh Banking products and services.
Identify customer needs through detailed discussions and provide customized financial solutions aligned with AU Small Finance Bank's offerings.
Achieve monthly and quarterly sales targets by effectively cross-selling and upselling banking products such as savings accounts, fixed deposits, loans, and insurance.
Conduct regular customer visits and follow-ups to ensure high levels of customer satisfaction and retention.
Collaborate with internal teams including credit, operations, and marketing to ensure seamless service delivery and resolve customer issues promptly.
Maintain accurate and up-to-date records of customer interactions, transactions, and feedback in the bank’s CRM system.
Stay informed about market trends, competitor activities, and regulatory changes to provide relevant advice and maintain compliance.
Organize and participate in community outreach programs and financial literacy initiatives to enhance brand visibility and customer engagement.
Prepare and present detailed reports on sales performance, customer feedback, and market insights to senior management.
Ensure adherence to all banking policies, procedures, and regulatory requirements while managing customer relationships.

Skill:-

Customer Relationship Management
Financial Product Knowledge
Sales and Negotiation
Credit Assessment Basics
Regulatory Compliance
Communication and Interpersonal Skills
Market Research and Analysis
CRM Software Proficiency
Problem Solving
Time Management
Community Engagement
Report Preparation

Preferred Qualifications:-

Bachelor’s degree in Finance, Business Administration, or a related field; a postgraduate degree or diploma in banking/finance is an advantage.
Minimum of 3-5 years of experience in a customer-facing role within the financial services or banking industry, preferably in retail or small finance banking.

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

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Other: #*Other*#

Work Environment Details: #*Work Environment Details*#

Specific Requirements

Travel: #*Travel*#
Vehicle: #*Vehicle*#
Work Permit: #*Work Permit*#

Other Details

Pay Rate: #*Pay Rate*#
Contract Types: #*Contract Types*#
Time Constraints: #*Time Constraints*#
Compliance Related: #*Compliance Related*#
Union Affiliation: #*Union Affiliation*#