Manager - Aftermarket & Service Line

About Eriez

Eriez is a global leader in Separation Technologies and Material Handling Solutions, serving customers worldwide for more than 80 years. Our commitment to innovation, engineering excellence, and customer success has made us a trusted partner across a wide range of industries.

Eriez India is looking for an experienced and dynamic Manager – Aftermarket & Service Line to lead the growth and development of our aftermarket and service business.

This is a strategic role responsible for driving aftermarket sales, service revenue, customer retention, profitability, and lifecycle value across Eriez India’s installed customer base.

What You'll Do

· Lead and execute the Aftermarket & Service Line strategy to achieve revenue, order intake, profitability, and customer satisfaction objectives.

· Drive growth across spare parts, service contracts/AMCs, refurbishment, upgrades, modernization, repairs, and lifecycle solutions.

· Develop strong relationships with key customers and identify opportunities to increase the value of Eriez's installed equipment base.

· Build a customer-focused service organization with strong processes, systems, and performance standards.

· Lead commercial discussions, negotiations, and contract closures while ensuring appropriate margins and risk management.

· Work closely with Sales, Service, Engineering, Production, Product/Market Managers, HQ, and global affiliates to deliver excellent customer outcomes.

· Strengthen complaint resolution, customer feedback, escalation management, and overall customer experience.

· Develop and motivate the aftermarket/service team to achieve business objectives.

· Monitor market and competitor activities and identify opportunities to strengthen Eriez's aftermarket offering.

· Provide accurate sales forecasts, pipeline updates, KPIs, and business performance reports to leadership.

· Support customer commissioning, acceptance trials, technical discussions, training, and site services when required.

Requirements

What We're Looking For

· Bachelor’s degree in Engineering or Sales/Business, with 10–15 years of relevant experience.

· Strong experience in aftermarket, service, customer service, or service sales management.

· Experience in mining, construction, minerals processing, manufacturing, or other heavy industries will be highly preferred.

· Strong commercial acumen with the ability to identify and convert aftermarket opportunities.

· Proven ability to lead teams, manage key customers, and drive business growth.

· Strong customer-focused mindset with excellent relationship-building and negotiation skills.

· Good technical understanding and ability to prepare business cases and technical reports.

· Excellent communication and presentation skills in English and Hindi.

· Willingness to travel domestically and internationally as required.

· Experience with a multinational/international organization will be an advantage.

Benefits

Why Join Eriez?

· Play a key role in building and growing Eriez India’s aftermarket and service business.

· Strengthen long-term customer relationships and enhance customer lifecycle value.

· Drive sustainable revenue growth and contribute directly to the company’s overall profitability.

· Develop innovative aftermarket solutions and create new business opportunities.

· Competitive compensation, Profit Sharing Program, Health Insurance, and a five-day work week