Customer Service Executive Jobs in Startek - Kolkata, West Bengal, India

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Job Requirements

Job Title: Customer Service Executive

Location: Kolkata, West Bengal, India

Salary: Competitive, based on experience

Qualification: High School Diploma or equivalent

Work Experience: 1-2 years in customer service or related field

Job Description

Startek, a global provider of business process outsourcing services, is looking for enthusiastic and customer-focused Customer Service Executives to join our dynamic team in Kolkata, West Bengal. As a Customer Service Executive at Startek, you will play a vital role in ensuring exceptional service and support to our customers. If you are passionate about customer satisfaction and have experience in customer service, we invite you to apply and become a part of our growing organization.

Responsibilities

Handle inbound and outbound customer calls in a professional and courteous manner.
Address customer inquiries, concerns, and complaints effectively to ensure customer satisfaction at Startek.
Provide accurate information about products and services to customers.
Resolve customer issues promptly and escalate complex cases to the appropriate department.
Maintain detailed and accurate records of customer interactions.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
Achieve individual and team performance targets and KPIs.
Participate in training sessions to stay updated on products, services, and customer service techniques.
Collaborate with team members and other departments to improve overall customer experience.
Contribute to a positive and supportive team environment.

Requirements

High School Diploma or equivalent.
1-2 years of experience in customer service or a related field at Startek.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a customer-focused approach.
Ability to work in a fast-paced environment and handle multiple tasks.
Proficiency in using customer service software and tools.
Good interpersonal skills and the ability to build rapport with customers.
Reliable, punctual, and able to work flexible hours, including weekends and holidays.

Benefits

Competitive salary and benefits package from Startek.
Opportunities for career advancement and professional development at Startek.
Comprehensive training programs to enhance your skills.
Supportive and collaborative work environment.
Health and wellness benefits, including medical coverage.
Employee recognition programs and incentives.

Joining Startek as a Customer Service Executive means becoming part of a global leader in customer experience management. If you are passionate about helping customers and want to grow your career in a supportive environment, apply today and be a key contributor to our success.