Customer Care Executive (Fresher can be considered)

Key Responsibilities
● Client Relationship Management: Act as the primary point of contact for onboarding,
day-to-day updates, handling queries, and maintaining strong client relationships.
● Project Coordination: Translate client needs into clear project briefs for production,
editing, and design teams. Track project timelines and remove bottlenecks.
● Upselling & Growth: Identify opportunities to offer additional services (motion graphics,
branding, live streaming) to existing clients and support proposal preparation.
● Quality & Satisfaction: Ensure deliverables meet quality standards and match client
feedback before delivery. Conduct post-project reviews and track client retention.
● Documentation & Reporting: Maintain CRM records, client logs, and basic status reports
for leadership review.

Requirements & Qualifications
● Education: Bachelor’s degree (preferably in Communications, Media, Marketing, or
Business).
● Experience: 0–2 years in client servicing, customer support, or media management
(Freshers with strong communication skills are encouraged to apply).
● Language Proficiency: Fluent in written and spoken English and Kannada.
● Technical Understanding: Basic familiarity with media production, video editing, or studio
workflows is a plus.
● Attributes: Excellent organization, proactive communication, and ability to handle client
queries calmly.