Sr. Administrator, BXT, Benefits, Service Excellence

Amazon

Description

Join Amazon's HR team and help make a difference for all Amazonians! We are currently looking for Senior Administrator BXT, Benefits Service Excellence to join our team. This candidate will be responsible for end-to-end process management and drive operational excellence. The ideal candidate should have a strong understanding of business and program requirements and play a key role in case management, risk mitigation, project coordination, and knowledge management. This role requires strong problem-solving abilities to troubleshoot unexpected issues and identify root causes. The candidate will also be responsible for driving process improvement initiatives to enhance efficiency and deliver better outcomes for the team. If you have relentless desire to drive process improvements, analyze systemic issues and implement solutions to challenging problems, we have the career you’re looking for!

Position Responsibilities

Case & Escalation Management

Provide case management support for items raised by HRA II
Handle escalation management and ensure timely resolution
Making sure all assigned processes are completed in time as per SLA.

Process Management

Execute vendor & payroll reporting (medium complexity)
Manage adjudication processes (medium to high complexity)
Perform manual enrollment/withdrawal processes (medium complexity)

Troubleshooting & Problem Solving

Dive deep and troubleshoot unexpected issues
Identify and share issues related to Benefits and vendor support

Process Improvement & Compliance

Drive process improvement enhancements
Perform audits and control points (medium complexity)

Successful Candidates Will Demonstrate

Strong problem-solving skills with the ability to dive deep and troubleshooting unexpected issues.
They should have proven experience in case management and a mindset focused on continuous improvement.
They will possess excellent attention to detail, strong communication skills, and the ability to manage multiple priorities effectively.
A proactive approach to identifying issues and implementing solutions is essential for success in this role.

Basic Qualifications

2+ years of human resources experience
1+ years of Microsoft Office products and applications experience
Bachelor's degree

Preferred Qualifications

3+ years of human resources functions experience
Experience with contact management system/applicant tracking system for sourcing, tracking and managing candidates
Experience with Microsoft Word, Excel, and Payroll Systems or HRIS

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Dev Center India - Hyderabad

Job ID: A10492011