Zonal Manager - PLCS - Growth
Bajaj Finserv
Job Purpose
“This position is open with Bajaj Finance ltd.”
Duties And Responsibilities
- Ensure to meet/exceed planned top line numbers as per business operating plan and deliver on acquisition, loss & profitability metrics in tier 3 & 4 markets.
- Responsible for the quality of business acquired & maintain the clean portfolio.
- Cross-sell various insurance & other products to generate additional revenues by increasing penetration during fulfillment process for the location.
- Creating a strong & compliant sales culture to drive acquisitions, profitability and employee development.
- Monitoring performance and suggest corrective action for:
- Key business metrics
- Product and portfolio performance
- Employee productivity
- Compliance, policies, guidelines & processes
- Requires to extensively travel to various small markets to build business volume grounds up & strengthen the process.
- Measure productivity and implement training measures to bridge the gap to achieve required productivity.
- Responsible for the performance and development of sales team and retention of high performers in the team.
- Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
- Resolve all customer escalation and queries related to both the channels
- Effectively work with various cross-functional teams like Risk, Credit, operations & IT to ensure smooth functioning
- Understanding of CRM & lending system - Salesforce.com & Finnone is a must
- Data extraction from various sources and analysis in line with the business requirements
- Tracking all important matrix of business on regular basis
- Need to have excellent excel and PowerPoint skills
"Should have 8-10 year of experience in lending
Prior experience in a Sales/callcentre/Product role in retail lending would be added advantage.
Should have a MBA / Post Graduate Degree
Should have collaborative work style to engage with peers & colleagues across the company.
Should have excellent communication skills along with strong presentation and data analytics skills.
Excellent Team Management & Interpersonal Skills.
Exceptionally high motivational levels and need to be a self-starter."