Customer service and Documentation - Executive
GAC Group
- Prepare, release and manage shipping documents viz. IGM, IAL, Import Delivery Order, as per line requirement.
- Coordinate with agents, Liners, Customers over email.
- Checking correctness of HBL & MBL
- Preparation of Import Manifest as per SCMTR and Import Advance List, Export Advance list etc.
- Filling IGM in Odex as per line requirements.
- Issuing Arrival Notice to customer.
- Preparing invoices.
- Manage daily operational activities for liner trade
- Coordinate with VOA, Terminals, Liner to ensure smooth loading and unloading of liner units.
- Provide regular updates to customers on shipment status, potential delays etc.
- Ensure accurate record-keeping and reporting for all operational and financial activities
- Knowledge of liner activities/formalities for documentation & requirements of Terminals / Customs Income Tax etc.
- Adequate knowledge of Documentation activities for handling liner activities at Gujarat ports independently
- Well versed with various formalities of Customs / Terminals
- Education: Bachelor’s degree in Logistics & Supply Chain Management, Commerce, Business Administration, International Trade, or a related field.
- Experience: 3-5 years of experience in Freight Forwarding industry as Documentation and Customer Service
- Knowledge on operational handling of liner containers at Gujarat terminals
- Knowledge on import and export manifestation
- Strong communication skills and Interpersonal skills
- Computer proficiency
- Technical Skills:
ii. Good English communication - written/oral
iii. Knowledge of ISO Tank, Haz cargo, FCL, LCL, & Air Shipments