Chief Operating Officer

D Kumar Group

Overall Operations Management

Take end-to-end ownership of daily operations, translating management strategy into actionable plans, establishing priorities and performance standards, identifying bottlenecks, and driving operational efficiency, accountability, and alignment with business objectives.

Business Process & SOP Management

Design, implement, standardize, and continuously improve operational processes and SOPs by establishing clear workflows, approvals, accountability, and escalation mechanisms to improve efficiency, scalability, and consistency.

Departmental Coordination & Execution

Oversee interdepartmental coordination, set responsibilities and timelines, monitor KPIs, resolve cross-functional issues, ensure timely escalation, and conduct periodic operational reviews with department heads.

Team & People Management

Lead operational teams and functional heads, manage manpower requirements with HR, set KPIs and performance expectations, drive productivity and accountability, and develop leadership and succession capabilities.

Performance Management & MIS

Establish and monitor operational KPIs, productivity, quality, cost, and service metrics; prepare MIS reports, analyze performance gaps, implement corrective actions, and present key operational insights to management/CEO/Board.

Customer / Client Operations

Ensure timely product/service delivery, monitor service standards, complaints, escalations, and resolution times, and drive corrective actions to improve customer experience, retention, and service commitments.

Vendor, Partner & Third-Party Management

Oversee vendor, supplier, contractor, and partner relationships, including performance, contracts, SLAs, renewals, negotiations, quality, compliance, cost optimization, and timely resolution of operational issues.

Cost Control & Operational Efficiency

Drive operational cost optimization by monitoring budgets, improving resource and workforce utilization, implementing cost controls, and leveraging automation and process improvements without compromising quality.

Quality Management

Establish and monitor quality standards, implement quality-control mechanisms, address operational deviations and complaints through root-cause analysis and corrective actions, and drive continuous improvement and operational excellence.

Risk Management & Compliance

Identify and mitigate operational risks, ensure compliance with policies, laws, regulations, contracts, and industry standards, strengthen internal controls, coordinate risk management across functions, and maintain business continuity and contingency plans.

Technology & Automation

Drive technology and automation initiatives by implementing ERP, CRM, HRMS, workflow, and reporting systems to improve productivity, data accuracy, operational visibility, and process efficiency.

Project & Implementation Management

Lead critical operational projects by setting timelines, milestones, responsibilities, and budgets; coordinate cross-functional teams, monitor risks and progress, ensure timely implementation, and conduct post-project reviews.

Business Continuity & Crisis Management

Develop and maintain contingency plans, establish crisis response and escalation protocols, lead incident management, and ensure rapid restoration of critical business operations during disruptions or emergencies.

Strategic Planning & Growth Support

Partner with the CEO/leadership team to execute business strategy, assess operational capacity, develop scalable models, and ensure the required people, processes, systems, and infrastructure support business growth.

Management & Leadership Reporting

Provide the CEO/Board with structured updates on operational performance, risks, bottlenecks, achievements, and improvement areas, along with recommendations and timely escalation of critical issues.

Must have skills

Business Analytics & MIS
End-to-End Operations Management
Strategic Planning & Execution
Process Optimization & Automation
KPI & Performance Management
Negotiation & Decision-Making
Communication & Leadership

Good to have skills

Good communication skills
Crisis Management
Negotiation & Decision-Making