Executive - Customer Support
सादा / SAADAA
We are a direct-to-consumer (D2C) lifestyle brand. Our vision is to advocate the सादा / SAADAA way of living and make बेहतर / BETTER basics for everyone.
Top 1% Shopify stores in India, we have been bootstrapped and profitable with industry-leading benchmarks, we have grown from a 100 sq. ft. garage to now a 150+ people team within 4 years.
Role Overview
We are looking for a Customer Support Executive who will be the voice of सादा / SAADAA for our customers. You will handle queries, resolve issues, and ensure our customers feel heard and valued at every touchpoint. This is a great opportunity for someone starting out in customer service who wants to grow in a people-first, solution-oriented environment.
WHAT WILL YOU BE RESPONSIBLE FOR?
- Respond to customer queries via email, phone, chat, or social media in a timely and professional manner.
- Resolve product, order, or delivery-related issues effectively and empathetically.
- Coordinate with internal teams (warehouse, logistics, production) to address customer concerns.
- Maintain detailed and accurate records of interactions and resolutions.
- Gather customer feedback and share insights to help improve products and services.
- Verify customer orders, returns, and exchanges as needed.
- Proactively follow up to ensure customer satisfaction.
- Help build a positive brand image by delivering exceptional service.
- 0–2 years of experience in customer support or a similar role; freshers with strong communication skills are welcome.
- Excellent verbal and written communication skills in English.
- Empathetic, patient, and a good listener.
- Quick learner with a problem-solving mindset.
- Comfortable using basic CRM tools and MS Office.
- Ability to stay calm under pressure and manage irate customers professionally.
- A team player with a genuine desire to help people.
- Do you feel out of place in a world full of unnecessary complexities?
- Do you find joy in little things?
- Are you an avid reader with a curiosity for understanding how things work and how we got here?
- Do you believe life is simple and people around you are focusing on the wrong things?
- Are you excited by the idea of learning new things or solving problems with the simplest solutions?
The world is full of unnecessary complexities, & we, as humans, do not understand the burden of unconscious consumption.
We at सादा / SAADAA believe simplicity with better basics is the way to live a fulfilling life.
WHAT DO WE OFFER?
- A team of empathetic problem solvers
- Growth path to becoming a leader
- An opportunity to drive meaning with products
- A culture of continuous learning
- Freedom: freedom to explore, fail, and learn