Senior Software Engineer Lead-Amazon Connect, Lex, Dialogflow AI

Optum India

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are looking for highly skilled Senior Software Engineer -Conversational AI Platform to lead the delivery of AI-powered solutions across enterprise and customer-facing platforms. This role is primarily focused on execution, Agile delivery, engineering excellence, and AI adoption, while also mentoring a high-performing engineering team.

Primary Responsibilities

Delivery and Execution

Own end-to-end delivery of Conversational AI Platforms(Voice/Chat)
Drive Agile execution through planning, prioritization, dependency, and risk management
Ensure predictable delivery, quality outcomes, and operational excellence

Technical Leadership

Lead the design and implementation of AI-powered chatbot and voice bot solutions
Drive adoption of cloud-native architectures, CI/CD, Terraform, and Shift-Left practices
Ensure solutions are scalable, secure, and compliant with enterprise standards

AI Adoption and Innovation

Accelerate the adoption of AI across products and business processes
Drive solutions leveraging Conversational AI, Generative AI, and intelligent automation
Promote Responsible AI and AI Development Lifecycle (AIDLC) practices

Stakeholder Management

Partner with Product, Architecture, Security, and Business teams to deliver outcomes
Manage priorities, dependencies, risks, and executive communications
Align technology execution with business objectives and customer needs

People Leadership

Mentor and develop engineers and technical leads
Foster a culture of accountability, collaboration, and continuous improvement
Support hiring, performance management, and talent development

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

Experience

Bachelor's or Master's degree in Computer Science, Engineering, or a related field
9+ years of software engineering experience with 2+ years in technical or people leadership roles
Proven track record of delivering complex enterprise applications and programs

Conversational AI

Hands-on experience with Amazon Lex, Google Dialogflow, and Google ADK
Experience building Chatbots, Voice Bots, and Virtual Assistants
Experience integrating AI solutions with CCaaS Platforms

Engineering & DevOps

Experience with CI/CD pipelines, Terraform, and cloud-native architectures
Proficiency in Python, Node.js, or TypeScript
Solid understanding of DevOps, DevSecOps, and Shift-Left engineering practices

AI & Platforms

Experience implementing AI solutions in enterprise environments
Understanding of AIDLC and Responsible AI principles
Familiarity with LLMs, RAG, and Agentic AI frameworks

Leadership & Delivery

Solid Agile delivery experience using Scrum, Kanban etc.
Proven excellent stakeholder management and cross-functional collaboration skills
Proven ability to balance delivery commitments, innovation, and technical excellence

Preferred Qualifications

Certifications in AI/ML, Cloud, Agile, Scrum, or DevOps
Experience with AWS, Azure, or Google Cloud AI services
Experience with Genesys, NICE, Amazon Connect, Five9, or similar CCaaS platforms

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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