Senior Manager-PMO (Bangalore - On Site)
DAMAC Properties
- Core Mandate
- Run the India hub PMO — governance, cadence, stage-gates, RAID and reporting
- Stand up and mature the hub operating model — ways of working, DubaiIndia RACI, tooling and working rhythm — and onboard and ramp the team to steady-state
- Break work down into activities and tasks and manage them to completion across all India workstreams
- Track what people are working on, against initiatives — timesheets, activity and utilisation, with a clear definition of productive-vs-available capacity, weekly capture and submission-compliance
- Own the hub's delivery SLAs and quality standards — on-time task completion, timesheet-submission compliance, reporting timeliness and rework / quality — and drive throughput improvement
- Own comms and change management as a core part of the role
- Present the outputs — a standard reporting pack and dashboards to the leadership team on a fixed cadence
- Lead and develop the India team and safeguard the control, information-security and quality environment
- Key Responsibilities
- PMO Governance & Cadence
- Establish and run the India governance cadence — stand-ups, reviews, stage-gates and escalations — aligned to the wider PMO rhythm and the RACI with the functional leads
- Run the DubaiIndia working rhythm — overlap-window syncs, handoffs and cross-side dependency management — so India work stays connected to the Dubai leads and no dependency stalls silently
- Operate a defined escalation path with explicit triggers (slippage, blocked dependency, capacity breach) into the PMO Lead and functional leads — surface early, with options
- Define and maintain PMO structure, standards and ways of working for the hub
- Planning, Work Breakdown & Task Management
- Run a structured intake for work entering the hub — capture, prioritise and assign against agreed capacity — holding the boundary to the Demand function
- Break initiatives down into activities and tasks with owners, plans and deadlines
- Manage the tasks to completion; track progress against plan, manage cross-workstream and Dubai-side dependencies, keep critical path and blockers visible, and drive corrective action
- Timesheets, Activity & Utilisation Tracking
- Define utilisation explicitly — productive / allocated time vs available capacity — and maintain the person-level view against initiatives
- Own weekly timesheet capture and its data quality — drive on-time, accurate submission (submission-compliance %) and chase gaps
- Maintain a consistent activity / initiative taxonomy so booked time rolls up cleanly to initiatives and reporting; flag over- and under-utilisation (portfolio capacity-vs-demand sits with the Demand function)
- Comms & Change Management
- Run the internal hub comms rhythm — stand-ups, updates, onboarding comms — and the DubaiIndia information flow, so both sides always hold the same picture
- Drive and evidence adoption of new ways of working — track uptake and address resistance, not just roll out
- Reporting & Visibility (Presenting the Outputs)
- Maintain a single source of truth on India activity, delivery and risk
- Publish a standard hub reporting pack on a fixed cadence — tasks / delivery status, utilisation, RAID, SLA / throughput and change adoption — under a defined leadership reporting contract (what, when, format)
- Build and maintain the dashboards (e.g. Power BI / Monday.com views) that give leadership self-serve visibility between reporting cycles — no surprises
- Team Leadership, Control & Information Security
- Lead, coordinate and develop the India team; local line management, onboarding, ramp and capability uplift
- Own access provisioning / de-provisioning (joiner-mover-leaver), data classification and handling, endpoint / remote-access and clean-desk standards, and confidentiality / NDA compliance — aligned to DAMAC information-security policy; target zero data incidents
- Own coverage and continuity (key-person and BCP) to manage offshore attrition risk, and maintain the delivery-quality environment
- Key Outcomes
- A well-run India-hub PMO with structured governance and ways of working
- Hub stood up / matured to steady-state on the agreed operating model and timeline
- Work broken into tasks and tracked to completion across all India workstreams
- Clear visibility of activity, utilisation and delivery for the leadership team
- Hub SLAs met — on-time task completion, timesheet-submission compliance, reporting timeliness and quality within target
- Comms and change well-managed; new ways of working adopted
- A well-led, controlled and compliant hub with zero data-security incidents
- Candidate Profile
- 8–10 years in PMO / programme management, transformation delivery or capability-center / delivery-hub leadership (Senior Manager level)
- Direct experience standing up and running an offshore / nearshore delivery hub or capability center (GCC / GDC) — mobilisation through steady-state
- Strong PMO background — governance, planning, work breakdown, tracking, utilisation and reporting; proven leadership of distributed teams across locations and cultures
- PMO governance, cadence and structured ways of working
- Work breakdown, planning, intake and task / dependency management
- Timesheet / activity and utilisation tracking (productive-vs-available, submission compliance)
- Comms and change management with measured adoption
- Reporting and dashboarding — presenting outputs to leadership
- Hands-on with work-management and timesheet tooling (e.g. Monday.com, Jira, MS Project / Planner, Smartsheet or Clarity) and dashboarding (Power BI)
- People leadership, cross-cultural stakeholder management, and working knowledge of information-security / data-handling for offshore teams
- Practical GenAI skills — day-to-day use of large-language-model assistants (e.g. ChatGPT / Copilot-class tools) to accelerate analysis, drafting and problem-solving.
- Cowork and agent-based / workflow-automation tools.
- Power Automate and low-code / no-code automation.
- Automation skill sets applied to the function.
- Behavioral Traits
- Structured and disciplined (PMO-minded)
- Builds structure from ambiguity (mobiliser)
- Excellent communicator
- Transparent and proactive
- Accountable
- A people-first leader who helps the team
- Success Definition