General Manager

Key Responsibilities

• Define and drive the end-to-end CX/UX vision, strategy, and governance across customer touchpoints.
• Build, hire, mentor, and scale UX/CX, research, industrial/product design, and engineering talent.
• Embed customer research, usability, journey mapping, and CX acceptance criteria into the product development process.
• Establish and govern design systems, experience standards, design QA, and approval processes.
• Translate customer insights into product requirements, design decisions, and measurable experience improvements.
• Partner with Product and Engineering to ensure PRD–XRD–Engineering Requirements traceability and experience quality.
• Drive AI-enabled CX transformation across research, design, analytics, documentation, support, and prototyping.
• Establish CX metrics such as customer effort, support contacts, rework, adoption, usability, and design-system compliance.
• Develop CX capability through career paths, competency frameworks, coaching, succession planning, and continuous upskilling.

Ideal Profile

• 10–15+ years of experience in UX, CX, Product Design, Service Design, Design Systems, or Experience Leadership.
• Proven experience leading multidisciplinary teams and cross-functional product development.
• Strong exposure to hardware-software, robotics, UAV, automotive, industrial technology, aerospace/defence, or mission-critical products preferred.
• Strong expertise in UX research, usability, service design, design governance, design operations, and Agile/Lean methodologies.
• Experience in AI-assisted design/research and human-AI interaction.
• Bachelor’s degree required; Master’s in Design, HCI, Engineering, Product Design, Psychology, or related fields preferred.