BPO Senior Manager
NTT DATA North America
- Expertise in specialties of RAD/ IVR & Anesthesia
- Ensure adherence of coding guidelines within established productivity standards.
- Addressing coding related inquires for providers as needed, U.S. only.
- Attending meetings and in-service training to enhance coding knowledge, compliance skills, and maintenance of credentials.
- Provide supervision and direction to team and manage their day to day activities.
- Provide trend analysis of issues and solutions to customer.
- Maintain and ensure adherence to SOP guidelines by team members.
- Provide monthly feedback to team members on their performance.
- Provider guidance to the team members to effectively complete the assigned task.
- Ensure complete adherence to TAT and SLA’s as defined by the customer
- Maintain patient confidentiality and strict adherence to HIPAA
- 10+ years of experience working on Revenue Cycle Management in Medical Coding.
- Strong Operations and Process Management
- 5 or more years of managerial experience in Coding (medical billing).
- Excellent interpersonal, verbal and written communication skills
- Demonstrate ability to work in challenging and changing work environment and apply methodologies to best fit solutions.
- Should have AAPC coding certification
- Expertise with Windows PC applications that required you to use a keyboard, MS office, navigate screens, and learn new software tools.