L1 Engineer

Role overview:

As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project

operations through proactive monitoring, initial troubleshooting, and vendor coordination. This role

demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues

efficiently to maintain high service standards. This position is critical to maintaining high service

standards and operational efficiency.

How you will create impact:

Responsibilities:

• Monitoring the implementation & operation of defined controls and recommendations.
• Support all Project & Operations as Level 1 support
• Understand project's working guidelines, technology, framework etc.
• Initial troubleshooting skills for OS/applications/Interfaces /DBs
• Vendor coordination skills, Monitoring & Reporting.
• Carry out routine activities & checklists.
• Taking ownership of customer issues until resolved, escalated or resolved.
• Monitor service through tools. Available 24X7 for support.
• Strict SLA compliance at all stages.

Essential qualifications:

• Fresher
• Should have BE/ B. Tech/BCA/MCA/ ME/M.Tech /B.Sc. (Computers)/M.Sc. (Computers)degree from a reputed University.
• Basic knowledge or working on windows and unix platforms.
• Should have good understanding of the commands in Linux
• Knowledge on scripting languages (e.g. bash shell scripting, Perl, etc).
• Excellent working familiarity with NMS tools , Ticketing tools and MS Excel
• Protocol and Packet analyzers (TCPDUMP, Ethereal)
• Knowledge on monitoring system resources like CPU, memory, disk, logs, processes etc
• Knowledge on log search using grep commands, extraction of data etc.

Why TerraPay:

TerraPay is a global money movement player on a

mission to build a borderless financial world. We

believe payments should be instant, reliable,

transparent, seamless, and fully compliant.

Registered and regulated across 31 global markets, we

are a leading payments partner for banks, mobile

wallets, money transfer operators, merchants, and

financial institutions.

We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights

Fintech 100 and the 2024 Financial Times 1000 lists.