AIRPORT

Covaicareers.com

An airport ground staff job description involves managing passenger services inside the terminal and coordinating aircraft handling operations on the ramp to ensure safe and on-time flights

Passenger Check-in: Verify travel documents like passports and visas, issue boarding passes, and weigh or tag luggage at the counter.

Gate Management: Make announcements, scan boarding passes, and organize orderly passenger boarding at the gate.

Customer Service: Answer traveler queries, handle booking changes, and rebook passengers during flight delays or cancellations.

Special Assistance: Guide elderly passengers, unaccompanied minors, and travelers with disabilities through the terminal and onto the aircraft.

Ramp Operations: Supervise baggage loading and unloading, coordinate aircraft cleaning and catering, and guide planes during parking or pushback.