Operations Tracking Manager

Truemeds

About the Role

We are looking for an Operations Tracking Manager to own the live control tower for forward-flow operations. The role will focus on real-time monitoring of dispatch waves, cut-off adherence, and in-day execution to ensure smooth and timely order movement across the network.

Key Responsibilities

Own the live control tower for forward-flow operations.
Monitor dispatch waves and operational movement in real time.
Track cut-off adherence and ensure timely execution of planned dispatches.
Monitor daily operational performance and identify deviations.
Track TAT and adherence across the network.
Identify operational bottlenecks and coordinate with relevant teams for resolution.
Monitor first-attempt delivery performance and highlight exceptions.
Drive timely action on operational deviations and escalations.
Maintain regular operational dashboards and performance reports.
Work closely with operations, warehouse, dispatch, and other stakeholders to ensure smooth execution.
Use data and analytics to identify recurring issues and improvement opportunities.

Key KPIs

Adherence
First-attempt success
TAT
Dispatch / cut-off adherence
Operational exceptions and resolution TAT

Ideal Candidate

4–5 years of experience in control tower, business operations, e-commerce, or 3PL environments.
Strong analytical and data-driven approach.
Experience in live operational monitoring / control-tower environments.
Strong understanding of dispatch and logistics operations.
Ability to work in a high-pressure, fast-paced environment.
Strong stakeholder management and problem-solving skills.

Preferred Background

Control Tower / Business Operations / E-commerce / 3PL