Customer Success Intern
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Recruitment Tech
Customer Success Intern
Location
Surat
Experience
0-1
Salary
1-4 LPA
Job Description
We’re looking for a Customer Success Intern who enjoys working with people and is genuinely interested in helping creators grow. You’ll be responsible for onboarding creators, helping them get started on artha.link, answering their questions, and making sure they have a great experience on the platform. About artha.link artha.link is a creator-led hiring platform that helps creators discover relevant opportunities, share them with their audience, and earn through their content. We’re building a growing community of creators across India and international markets, and we’re looking for someone who can work closely with them and make sure they get the most out of the platform. What you’ll be doing Creator onboarding Help new creators set up their accounts, understand how artha.link works, answer their initial questions, and help them get started quickly. Creator activation and retention Keep track of creator activity and identify creators who are not using the platform regularly. Reach out to them, understand what’s stopping them, and help them get back on track. Relationship management Build strong and genuine relationships with creators. Be someone they can reach out to when they need help and make them feel that artha.link is a partner in their growth. Day-to-day support Handle creator questions, issues, and requests through chat, email, and calls. Make sure their problems are properly followed up and resolved. Documentation and help content Create and update simple user guides, FAQs, and help documents whenever we launch new features or make changes to the platform. On-camera content Create short videos explaining features, onboarding steps, and other useful information for creators. You should be comfortable speaking on camera and explaining things clearly. Identify growth opportunities Look at creator activity and conversations to identify creators with strong potential. Help them understand how they can increase their reach, engagement, and earnings on artha.link. Who we’re looking for Good with people You enjoy talking to people, listening to their problems, and helping them find solutions. Analytical mindset You should be comfortable looking at basic data and creator activity to understand what is working and where someone may need help. Strong communication skills You can communicate clearly and professionally through WhatsApp, chat, email, and calls. Comfortable on camera You should be comfortable recording short videos and explaining things confidently. Student or recent graduate You can be currently pursuing a degree or have recently graduated. Previous work experience is not required. We’re more interested in your attitude, communication skills, and willingness to learn. Organized and responsible You’ll be working with multiple creators at the same time, so you should be able to keep track of conversations, follow-ups, and tasks without things getting missed. Quick to learn new tools You should be comfortable learning new software and tools. We’ll provide the required training. Nice to have These are not mandatory, but can be helpful: Experience with social media or content creation Experience working with influencers or creators Basic video recording or editing skills Interest in the creator economy, recruitment, or HR tech Basic knowledge of spreadsheets and data tracking What you’ll get Paid 6-month internship with real responsibility from day one Hybrid work option from our Surat office or remotely Direct interaction with the founding team Opportunity to work with a growing network of 3,500+ creators and brands across India and the US Hands-on experience in customer success, creator relationships, support, content, and data Opportunity to learn skills that can help you build a career in customer success, growth, marketing, or community management Possibility of a full-time role after 6 months based on your performance
Skills
Customer SuccessCustomer SupportUser onboarding
How to apply
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