Senior Associate - SDR operations
GEP Worldwide
Location: Navi Mumbai
Shift: 2 PM to 11 PM IST (Monday to Friday - Work from Office)
Position Summary
We are looking for a detail-oriented and process-driven professional to support SDR Operations, CRM management, reporting, lead/account alignment, and operational process improvement activities across global regions. The ideal candidate should have experience working with CRM systems, sales operations processes, reporting tools, and cross-functional stakeholders.
Key Responsibilities
- Maintain CRM data quality through duplication checks, standardization, and regular maintenance
- Perform SDR data bulk updates, imports, exports, and operational data management activities
- Support daily SDR operational processes, territory alignment exercises, and account allocation workflows
- Coordinate with Sales, Marketing, and SDR regional teams for operational execution and issue resolution
- Create and maintain reports and dashboards in CRM, Power BI, and Excel, as relevant
- Generate operational reports and track SDR performance metrics, lead flow, and campaign activities
- Analyze large datasets to identify operational gaps and process improvement opportunities
- Manage sequences / campaign operations, tracking, and data enrichment initiatives
- Support CRM data management, lead routing, account alignment, and data clean-up activities
- Bachelor’s degree in business, Operations, IT, Management, or related field
- 2–5 years of experience in SDR Operations, Sales Operations, CRM Operations, or related functions
- Strong hands-on experience with HubSpot CRM
- Good understanding of lead management, account management, and sales processes
- Advanced Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, formulas, and reporting
- Good analytical, communication, stakeholder management, and problem-solving skills
- Experience with reporting/dashboard creation and handling large datasets
- Experience with HubSpot, Outreach, Power BI, or similar tools
- Knowledge of CRM automation, HubSpot workflows, and campaign/sequence tools
- Exposure to global SDR or sales operations and marketing operations processes