Customer Success Trainee

iSmartRecruit

About Us

iSmartRecruit is a SaaS tech company offering an ATS + CRM platform for recruitment agencies and corporates across the global market. We are on a mission to transform the hiring process worldwide.

With 10,000+ happy recruiters across 60+ countries, we are growing our team and looking for enthusiastic freshers to start their career in Customer Success.

About The Opportunity

We are looking for energetic and responsible freshers to join our 5-Month Customer Success Training Program.

During the training, you will learn our product, recruitment processes, customer communication and SaaS Customer Success practices while working closely with our team.

Training Duration: 5 Months

Stipend: 4,000/month from the 2nd month

After Successful Completion: Full-time employment as a Customer Success Executive with 2,40,000/year + incentives, based on performance during the training period.

Key Responsibilities

Learn and develop a strong understanding of the iSmartRecruit platform.
Assist with customer onboarding and product training.
Communicate with customers through calls and emails.
Understand customer requirements and assist with their queries.
Coordinate with internal teams to resolve customer issues.
Follow up with customers and maintain customer records.
Collect customer feedback and share it with the team.
Continuously improve product knowledge and customer-handling skills.

Who We Are Looking For

Freshers interested in Customer Success, SaaS and technology.
Good verbal and written English communication skills.
Positive attitude and willingness to learn.
Good interpersonal and problem-solving skills.
Basic computer and internet knowledge.
Ability to work in a team and take ownership of responsibilities.
Prior experience or exposure to recruitment agencies will be a big plus.

Qualification: Any graduate / postgraduate degree. Candidates from Business, Management, Marketing, Commerce, HR or related fields are preferred.

Career Path

Customer Success Trainee → 5-Month Training → Customer Success Executive

Compensation & Benefits

4,000/month stipend from the 2nd month of training
2,40,000/year + incentives after successful completion of training
Structured 5-month training
International working exposure
Opportunity to work with global customers
Career growth opportunities
5 days working

Work Requirements

Work From Office Only
Location: Rajkot Only
Must be willing to work in the UK shift when required.

If you are enthusiastic, willing to learn and want to build a career in Customer Success with an international SaaS company, we would love to hear from you.