Branch Manager
Seven Seas Digital Marketing Agency
- Branch Operations
- Manage the complete day-to-day operations of the branch.
- Ensure smooth coordination between Sales, Training, CRM, Placement, HR, Digital Marketing, Admin, and other teams.
- Ensure proper utilization of classrooms, labs, trainers, and other branch resources.
- Monitor branch discipline, cleanliness, infrastructure, and overall working environment.
- Identify operational issues and ensure timely resolution.
- Ensure all branch processes and company policies are followed.
- Sales & Revenue Management
- Drive branch sales and revenue targets.
- Monitor daily, weekly, and monthly sales performance.
- Track leads, follow-ups, conversions, admissions, and revenue through CRM.
- Review team performance and identify gaps in the sales funnel.
- Conduct regular sales review meetings and provide guidance to the team.
- Support the sales team in handling high-value or critical student enquiries.
- Develop strategies to improve lead conversion and customer acquisition.
- Coordinate with the Digital Marketing team regarding lead quality and campaign performance.
- Team Management & Leadership
- Manage and motivate branch-level employees and teams.
- Set individual and team targets and monitor performance.
- Conduct regular team meetings and performance reviews.
- Identify training and development requirements for employees.
- Handle team-level conflicts and operational challenges.
- Ensure effective manpower utilization and productivity.
- Recognize high-performing employees and encourage a performance-driven culture.
- Student Experience & Relationship Management
- Ensure a positive student experience throughout the student lifecycle.
- Handle escalated student complaints and grievances.
- Coordinate with relevant departments to resolve student concerns.
- Monitor student feedback, Google reviews, ratings, and overall satisfaction.
- Ensure timely communication regarding batches, schedules, trainers, placements, and other services.
- Maintain strong relationships with students and parents where required.
- Placement Coordination
- Coordinate with the Placement team regarding student placement activities.
- Monitor placement-related queries and escalations.
- Ensure eligible students are properly connected with placement opportunities.
- Track placement activities, interviews, drives, and student participation.
- Coordinate with trainers and placement officers to improve student readiness.
- HR & People Operations
- Coordinate with HR for recruitment and manpower requirements at the branch.
- Support Onboarding and induction of new employees.
- Monitor attendance, leaves, punctuality, and employee discipline.
- Coordinate employee performance reviews and appraisal-related activities.
- Support HR in employee engagement, retention, and grievance handling.
- Ensure branch employees follow organisational policies and procedures.
- MIS & Performance Reporting
- Prepare and review daily, weekly, and monthly branch performance reports.
- Track sales, revenue, admissions, batch strength, attendance, trainer performance, and operational KPIs.
- Maintain accurate branch-level MIS and dashboards.
- Analyze performance data and identify areas requiring improvement.
- Present branch performance updates to senior management.
- Monitor branch P&L and operational expenses.
- Administration & Infrastructure
- Ensure proper maintenance of branch infrastructure, classrooms, labs, systems, and equipment.
- Coordinate with the Admin/IT team for technical and infrastructure issues.
- Monitor electricity, internet, AC, projectors, computers, CCTV, and other facilities.
- Ensure adequate availability of training and office resources.
- Maintain branch safety, discipline, and professional standards.
- Process & Quality Management
- Ensure compliance with company SOPs and operational processes.
- Identify process gaps and implement improvements.
- Conduct regular branch audits and quality checks.
- Ensure proper CRM, LMS, HRMS, and other system usage.
- Monitor data accuracy and timely updates across systems.
- Implement corrective actions wherever required.
- Marketing & Business Development
- Coordinate with the Digital Marketing and Marketing teams for branch-level campaigns.
- Support seminars, webinars, workshops, events, and promotional activities.
- Identify local business opportunities and potential partnerships.
- Support corporate/institutional tie-ups and business development initiatives.
- Contribute ideas for improving branch visibility and admissions.
- Leadership & Strategic Responsibilities
- Take ownership of overall branch performance.
- Develop and execute branch-level growth plans.
- Set priorities based on business requirements.
- Take timely decisions to resolve operational and business challenges.
- Work closely with senior management on branch expansion and improvement initiatives.
- Ensure achievement of business, operational, academic, and customer-experience goals.
- Branch Revenue & Target Achievement
- Admission & Conversion Rate
- Lead-to-Admission Ratio
- Team Productivity
- Trainer Performance
- Batch Utilization
- Student Attendance & Retention
- Student Satisfaction & Feedback
- Placement Performance
- Operational Efficiency
- Employee Retention & Discipline
- Branch P&L
- Process Compliance
- Customer/Student Grievance Resolution
- Strong leadership and team-management skills
- Excellent communication and interpersonal skills
- Strong sales and business-development understanding
- Operational and people-management skills
- Problem-solving and decision-making ability
- Strong analytical and MIS-reporting skills
- Customer/student relationship management
- Ability to manage multiple departments and priorities
- Proficiency in CRM, LMS, HRMS, MS Excel/Google Sheets
- Ability to work under pressure and achieve targets
- Experience: 2+ years in Branch Management, Sales Management, Operations Management, EdTech, Education, Training Institute, or a related industry.
- Prior experience managing multiple teams and branch-level operations will be preferred.
- Graduate/Postgraduate degree in Management, Business Administration, Education, or a related field preferred.
The ideal candidate should be a strong people leader and business operator who can independently manage the complete branch, drive revenue, maintain operational excellence, resolve escalations, develop teams, and ensure a high-quality student experience.
Interested candidates drop their Cvs on [email protected]