Divisional Manager - Ops
Nayara Energy
- Sales & ABP Delivery
- Prepare annual divisional business plans and set sales targets for MS, HSD, Lubes, and NFR.
- Allocate targets to TSMs and monitor achievement against ABP.
- Publish territory-wise and RO-wise rolling product plans for advance planning with S&D.
- Quality & Quantity Compliance
- Achieve CRA targets for the division through regular RO inspections.
- Address non-compliance cases and ensure corrective actions by franchisees.
- Investigate and resolve customer complaints promptly to maintain service standards.
- Marketing & Branding Implementation
- Execute divisional branding activities as per company guidelines.
- Identify ROs for NFR initiatives and implement marketing programs effectively.
- Standardization of Retail Outlets
- Ensure all ROs comply with Nayara’s branding manual and operational standards.
- Coordinate with franchisees and TSMs for timely upgrades and compliance.
- Regulatory Liaison & Approvals
- Maintain regular interaction with government authorities for mandatory approvals.
- Ensure compliance with statutory norms for retail operations.
- Product Supply & Distribution Management
- Prepare rolling monthly forecasts for MS and HSD to ensure uninterrupted supply.
- Optimize TT deployment for efficient product distribution and minimize stock-outs.
- Coordinate with S&D teams and supply points for timely deliveries.
- Franchisee Relationship Management
- Build strong relationships with franchisees through regular visits and dealer meets.
- Resolve operational issues, reduce equipment downtime, and ensure smooth operations.
- Customer Relationship Management (CRM)
- Collect customer feedback and implement corrective measures to enhance satisfaction.
- Reduce customer complaints through proactive engagement and service recovery.
- Team Leadership & Capability Building
- Coach and develop TSMs and divisional staff for improved performance.
- Provide motivational support and foster a high-performance culture.
- Sales & ABP Delivery
- Prepare annual divisional business plans and set sales targets for MS, HSD, Lubes, and NFR.
- Allocate targets to TSMs and monitor achievement against ABP.
- Publish territory-wise and RO-wise rolling product plans for advance planning with S&D.
- Quality & Quantity Compliance
- Achieve CRA targets for the division through regular RO inspections.
- Address non-compliance cases and ensure corrective actions by franchisees.
- Investigate and resolve customer complaints promptly to maintain service standards.
- Marketing & Branding Implementation
- Execute divisional branding activities as per company guidelines.
- Identify ROs for NFR initiatives and implement marketing programs effectively.
- Standardization of Retail Outlets
- Ensure all ROs comply with Nayara’s branding manual and operational standards.
- Coordinate with franchisees and TSMs for timely upgrades and compliance.
- Regulatory Liaison & Approvals
- Maintain regular interaction with government authorities for mandatory approvals.
- Ensure compliance with statutory norms for retail operations.
- Product Supply & Distribution Management
- Prepare rolling monthly forecasts for MS and HSD to ensure uninterrupted supply.
- Optimize TT deployment for efficient product distribution and minimize stock-outs.
- Coordinate with S&D teams and supply points for timely deliveries.
- Franchisee Relationship Management
- Build strong relationships with franchisees through regular visits and dealer meets.
- Resolve operational issues, reduce equipment downtime, and ensure smooth operations.
- Customer Relationship Management (CRM)
- Collect customer feedback and implement corrective measures to enhance satisfaction.
- Reduce customer complaints through proactive engagement and service recovery.
- Team Leadership & Capability Building
- Coach and develop TSMs and divisional staff for improved performance.
- Provide motivational support and foster a high-performance culture.
Graduate Engineer or Postgraduate in Marketing Management.