Field Officer - Medtech Company, Vijayawada
Nextenti Tech Private Limited
- Timely Patient Onboarding
- Reach the patient location on time as per booked slot.
- Ensure first slot of the day starts on time without delay.
- Maintain punctuality and plan routes efficiently.
- Device Setup & Demonstration
- Correctly apply the VigoHeart patch and ensure good skin contact.
- Pair the device with the patient’s phone/app if needed.
- Demonstrate usage to the patient (what to do, what to avoid).
- Patient Education & Engagement
- Explain the purpose and benefits of monitoring.
- Instruct on care: charging, bathing precautions, and reporting issues.
- Ensure patient is comfortable and confident before leaving.
- Data Quality & Monitoring Initiation
- Verify that ECG data is transmitting properly before leaving.
- Ensure the monitoring session is started on the app/platform.
- Report any technical issues immediately to the support team.
- Documentation & Reporting
- Update the status on Field officer's portal immediately after onboarding.
- Maintain accurate records of time, location, and patient ID.
- Upload signed consent forms (if applicable).
- Customer Experience
- Be polite, professional, and well-groomed and in uniform during visits.
- Ensure patient satisfaction and resolve basic queries on the spot.
- Escalate any dissatisfaction or complaints to the manager immediately.
- Compliance & Safety
- Follow hygiene and safety protocols during patient interaction.
- Handle devices carefully to prevent damage/loss.
- Maintain confidentiality of patient data
Vijayawada, Vijayawada, Andhra Pradesh, India 520001
Qualification
Any Degree
Department
Customer operations