Customer Service Officer & Valuer

AU SMALL FINANCE BANK

Group Company: AU Small Finance Bank Limited

Designation: Customer Service Officer & Valuer

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

  • Reporting Designation: #*Reporting Designation*#
  • Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

#*Education and Experience*#

  • Category: #*Category*#
  • Field specialization: #*Field specialization*#
  • Degree: #*Degree*#
  • Academic score: #*Academic score*#
  • Institution tier: #*Institution tier*#

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

  • Industry: #*Industry*#
  • Role: #*Role*#
  • Years of experience: #*Years of experience*#

Job Brief:- Join AU Small Finance Bank Limited's Operations and Services team as a key contributor responsible for delivering exceptional customer service while accurately assessing and valuing assets to support lending decisions. This role demands a blend of strong interpersonal skills and technical expertise in asset valuation within the financial services sector. The successful candidate will act as a liaison between customers and the bank, ensuring seamless service delivery, while also conducting thorough evaluations of collateral to mitigate risk and uphold the bank's credit standards. This position requires a detail-oriented professional capable of managing multiple tasks efficiently in a dynamic banking environment.

Responsibilities:-

  • Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing timely and accurate information about banking products and services.
  • Conduct comprehensive valuations of various asset types including real estate, vehicles, and machinery to support loan underwriting and risk assessment processes.
  • Collaborate with credit and risk teams to ensure asset valuations align with regulatory requirements and internal policies.
  • Maintain detailed records of customer interactions, asset evaluations, and related documentation to ensure compliance and audit readiness.
  • Identify opportunities to enhance customer satisfaction by streamlining service processes and providing feedback to management.
  • Coordinate with field officers and external vendors for on-site asset inspections and verification when necessary.
  • Analyze market trends and property values to provide accurate and up-to-date valuation reports.
  • Assist in training junior staff on customer service protocols and valuation methodologies to maintain high operational standards.
  • Ensure adherence to all regulatory guidelines and internal controls related to customer service and asset valuation activities.
  • Prepare and present valuation reports and customer service performance metrics to senior management.

Skill:-

  • Asset Valuation Techniques
  • Customer Relationship Management (CRM)
  • Financial Risk Assessment
  • Regulatory Compliance in Banking
  • Report Writing and Documentation
  • Market Analysis and Research
  • Effective Communication
  • Problem Solving and Conflict Resolution
  • Time Management and Multitasking
  • Use of Valuation Software Tools
  • Data Accuracy and Attention to Detail
  • Team Collaboration and Training

Preferred Qualifications:-

  • Bachelor’s degree in Finance, Business Administration, Real Estate, or a related field; professional certification in valuation or customer service is an advantage.
  • Minimum of 3-5 years of experience in customer service and asset valuation within the financial services or banking industry.

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

  • Physical: #*Physical*#
  • Other: #*Other*#

Work Environment Details: #*Work Environment Details*#

Specific Requirements

  • Travel: #*Travel*#
  • Vehicle: #*Vehicle*#
  • Work Permit: #*Work Permit*#

Other Details

  • Pay Rate: #*Pay Rate*#
  • Contract Types: #*Contract Types*#
  • Time Constraints: #*Time Constraints*#
  • Compliance Related: #*Compliance Related*#
  • Union Affiliation: #*Union Affiliation*#

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