Senior Product Specialist, Connectivity

The Senior Product Specialist for Connectivity supports the Product Lifecycle Management of the global connectivity portfolio by ensuring product catalogue accuracy, monitoring product performance, and coordinating service readiness activities. Ensures scalable service design, operational and product sales readiness, and commercial alignment across global data center operations.

KEY RESPONSIBILITIES:

• Support lifecycle management of connectivity products including cross-connects, interconnection services, and network solutions.
• Maintain the accuracy, completeness, and governance of the global connectivity product catalogue, ensuring product attributes, product descriptions, configurations, and supporting documentation remain current and fit for purpose.
• Conduct regular reviews and audits of product data to support effective product governance and informed lifecycle management decisions.
• Maintain accurate technical specifications, pricing logic with Product Pricing team, and configuration standards within Salesforce and CPQ platforms.
• Partner with Engineering and Operations to validate feasibility of new connectivity features or enhancements.
• Assist in development of business cases and performance analyses supporting portfolio decisions.
• Monitor connectivity revenue streams, adoption metrics, and margin trends using structured reporting tools.
• Support Product Lifecycle Management processes, including new product introduction, product updates, launch readiness, change management, and product retirement activities.
• Support global launch readiness including documentation, system configuration validation, and stakeholder training.
• Conduct competitive benchmarking of connectivity offerings to identify enhancement opportunities.
• Ensure compliance with regulatory, facility-specific, and operational standards across regions.

KNOWLEDGE & ATTRIBUTES

• Strong understanding of data center connectivity, interconnection ecosystems, and network services.
• Salesforce and CPQ proficiency for configuration and reporting.
• Analytical capability including margin and performance analysis.
• Ability to translate technical networking concepts into commercial frameworks.
• Cross-functional collaboration skills within global matrix organizations.
• Good understanding of Product Lifecycle Management principles, including product introduction, growth, optimization, and retirement.
• Analytical mindset with the ability to interpret performance data and translate insights into actionable recommendations.

REQUIRED EXPERIENCE

• Significant experience in a similar position, preferably gained within a global technology services organization.
• Significant experience gained within the technology industry.
• Significant track record managing the implementation of new products or product lines.
• 5–9 years of experience in connectivity, network product management, or telecom environments.
• Experience in carrier-neutral data center ecosystems preferred.
• Experience with Salesforce (SFDC), CPQ, CRM, or similar product management platforms is an advantage.
• Experience collaborating with cross-functional teams across multiple regions and cultures is preferred.
• Experience managing product catalogues, product data governance, portfolio reporting, or lifecycle management activities.
• Demonstrated experience analyzing product performance and translating business insights into recommendations that support product strategy and lifecycle decisions.
• Proven experience leading multinational team.