Inside Sales Executive
Mechtex - Motion Drivetronics Pvt. Ltd
Job Summary
We are looking for a results-driven and self-motivated Inside Sales Executive to manage the post-sales order execution process, ensuring smooth coordination between customers, Sales and internal departments from order confirmation through payment, ERP processing and dispatch.
Key Responsibilities
- Process and verify customer POs, quotations, pricing, payment terms, quantities and delivery requirements.
- Punch confirmed orders accurately into ERP/SAP and maintain complete order records.
- Coordinate with Sales for pricing, commercial approvals, customer requirements and order clarifications.
- Follow up with customers for POs, advance payments, technical/commercial information and required documents.
- Coordinate internally with Engineering, Production, Purchase, Stores, Quality, Accounts and Dispatch to ensure timely order execution.
- Track order status and proactively identify and escalate production, payment, documentation or delivery delays.
- Coordinate with Accounts for payments, credit approvals, invoices and outstanding amounts.
- Coordinate dispatch readiness, documentation, transport requirements and share dispatch/tracking details with customers.
- Support Sales with order history, customer data, repeat-order opportunities, upselling and cross-selling.
- Maintain accurate order trackers, customer records and ERP data.
- Identify recurring bottlenecks and contribute to improving order-processing SOPs and internal workflows.
- 0-1 years of experience in Inside Sales, Sales Coordination, Order Management or B2B Sales Support.
- Strong communication, follow-up and coordination skills.
- Good understanding of quotations, POs, invoices, payments and commercial terms.
- Proficiency in MS Excel/Google Sheets and ERP/SAP.
- Understanding of engineering, motors, electrical components, automation or industrial B2B products preferred.
- Highly organised, detail-oriented and capable of managing multiple orders and stakeholders simultaneously.