Renewals Specialist

Location: This is a remote position; however, the role requires the candidate to be based in Mumbai.

Role in nutshell:

You will be managing a regional portfolio, ensuring on-time renewals and retention. Identifying

and driving cross-sell and up-sell opportunities, negotiating contracts with sales, finance and legal, and collaborating with the sales and CSM functions will be essential for this role.

Desired experience:

• 2-7 years of Renewals or Account Management experience in a SaaS organisation
• Strong communication and negotiation skills - competent at providing clear and concise guidance through emails, over the phone, or in-person with a casual and confident tone.
• Ability to cross-collaborate effectively
• Knowledge of SFDC or similar CRM toolsWhat will you do?

What will you do?

• Manage customer contract renewal process and present to key clients and senior-level
• executives to negotiate and close contract renewals.
• Establish and maintain long-term relationships to maximise future retention and revenue

opportunities

• Drive contract expansion by creating upsell opportunities, and finding creative ways to

drive more value in the account at renewal time.

• Coordinate with BrowserStack customer-facing teams to meet, develop and implement

strategic retention plans to accommodate goals.

• Leverage data-driven measures of customer health and proactively communicate with at-risk customers to maximise customer retention.
• Manage account and contact information through the entire customer lifecycle process using Salesforce.com
• Remain highly knowledgeable of BrowserStack products and target industries to facilitate retention efforts

Benefits:

In addition to your total compensation, you will be eligible for following benefits, which will be

governed by the Company policy:

• Medical Insurance: Comprehensive INR 5,00,000 coverage for employee, spouse, up to 2 dependent children, and parents or parents-in-law
• Statutory Benefits: Gratuity per the Payment of Gratuity Act, 1972
• Paid Time Off: 25 days of paid leave annually (Annual & Sick Leave) plus gazetted public holidays and special life-event leaves
• Remote-First work environment that allows our people to work from home
• Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an