Customer Service Executive

Role: Voice Inbound Officer

Education: Graduate

Experience: 0 – 3 years

Department: Customer Services

Work Location: Goregaon East, Mumbai

• Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
• Identify customer needs and service accordingly
• Update our internal database with information about technical issues and useful discussions with customers
• Co-ordination with other internal teams/departments to provide customer resolution to their query or request
• Inform customers about new features and functionalities and Promote digital channels of service
• Timely Follow up with customers to ensure their queries and technical issues are resolved
• Maintain customer centricity at the core of all transaction
• Support a positive work place environment adhering to organizational policies