Jedox Techno-Functional Consultant – FP&A Production Support

Dicetek LLC

Remote

Role Purpose

Provide functional and technical production support for the Jedox FP&A solution, ensuring stable operations, accurate data, reliable integrations, SLA compliance, and effective user support across planning, budgeting, forecasting, reporting, workflows, and access management.

Key Responsibilities

Functional Support: Support Jedox FP&A planning models for revenue, Opex, Capex, manpower, projects, budgeting, forecasting, transfers, releases, and

financial reporting.

Technical Support: Resolve issues across Jedox administration, Integrator, cubes, dimensions, rules, workflows, dashboards, reports, data loads, automations,

security, and access.

Integration and Data Support: Monitor interfaces, troubleshoot failures, validate data, reconcile mismatches, and ensure accurate reporting and dashboard outputs.
Service Management: Manage incidents and requests through ServiceNow, including triage, resolution, escalation, documentation, SLA tracking, and recurring

issue reduction.

Change Support: Implement approved configuration changes while identifying major enhancements requiring formal change control.

Required Skills And Experience

Strong FP&A knowledge across budgeting, forecasting, reporting, workflows, approvals, and financial validations.
Hands-on Jedox experience in administration, Integrator, cubes, dimensions, rules, ETL, reports, dashboards, workflows, and security.
Ability to diagnose issues, perform root-cause analysis, coordinate with Finance, IT, vendors, and support teams, and resolve integration or data flow issues.

Expected Outcomes

Stable Jedox FP&A production environment with minimal disruption.
Accurate planning, reporting, dashboards, workflows, integrations, and data outputs.
Improved SLA performance, faster resolution, reduced recurring issues, and stronger user confidence.