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We are looking for a friendly, organised person to handle customer enquiries and coordinate orders from the first call through to the production and packing teams. Responsibilities Answer customer calls and WhatsApp enquiries promptly and courteously. Explain our sweets, chocolates, hampers, prices, packaging options and gifting process.

Invite interested customers to visit the store to see products and discuss their requirements. Record every order accurately, including items, quantities, packaging, delivery or pickup date, address, payment status and any special instructions. Confirm order details with the customer before passing the order to the team.

Prepare clear production sheets and packing sheets for each order, and communicate changes promptly. Follow up with the production and packing teams to check that orders are ready on time. Update customers on order status and coordinate pickups or deliveries.

Maintain an organised record of enquiries, confirmed orders and pending follow-ups. What we’re looking for clear and polite communication in Gujarati and Hindi; basic English is preferred. Strong attention to detail, especially when recording quantities, dates and custom gifting instructions.

Comfort using WhatsApp, phone calls and basic spreadsheets or order records. A calm, helpful approach during busy festive periods. Prior experience in customer service, retail or order coordination is preferred.

The key measure of success: Customers receive clear answers, and every confirmed order reaches the production and packing teams with complete, accurate instructions.