Inside Sales Specialist
Synectics APAC
- Handle and convert incoming sales opportunities to achieve daily and monthly sales targets.
- Understand customer requirements and recommend suitable products, services, and solutions.
- Assist customers with order placement, product information, and service-related queries.
- Build positive customer relationships while delivering a high-quality sales experience.
- Consistently achieve or exceed assigned sales, quality, productivity, and conversion targets.
- Identify customer concerns, document issues, and escalate them through the appropriate channels when required.
- Maintain up-to-date knowledge of products, services, processes, and promotional offerings.
- Participate in training programs and workshops to enhance product and sales knowledge.
- Manage multiple customer interactions and tasks efficiently in a fast-paced environment.
- Work effectively across multiple systems and applications while maintaining accuracy.
- Follow company policies, processes, quality standards, and compliance requirements.
- Take up additional responsibilities assigned by management as required.
- Bachelor's or Master's degree in any discipline.
- 2+ years of experience in Inside Sales, B2B Sales, B2C Sales, Telesales, Customer Acquisition, or a related field is preferred.
- Experience handling international markets, particularly US/UK customers, will be an advantage.
- Strong verbal and written communication skills in English.
- Proficiency in the language required for the supporting market.
- Strong customer-handling, negotiation, persuasion, and relationship-building skills.
- Ability to work in a target-driven and fast-paced environment.
- Strong time-management and multitasking abilities.
- Comfortable working with computers and multiple applications/systems.
- Ability to quickly learn and adapt to new tools, technologies, and processes.
- Strong motivation to achieve and exceed sales targets.