Collection Executive
Credit Saison India
We are seeking a diligent and customer-focused Collection Executive to manage outstanding accounts, contact debtors, and negotiate payment plans to ensure timely recovery of funds while maintaining positive customer relationships.
Job Responsibilities**
- Contact customers with overdue accounts via phone, email, and mail to secure payments.
- Negotiate payment arrangements and plans based on company policies and customer financial situations.
- Maintain accurate and up-to-date records of collection activities, customer communications, and payment statuses in the company's CRM system.
- Investigate and resolve billing discrepancies, customer complaints, and payment issues.
- Identify and escalate complex collection cases or potential legal actions to management.
- Collaborate with sales, customer service, and finance departments to optimize collection processes.
- Adhere to all relevant collection laws and regulations, ensuring ethical and professional conduct.
- Prepare and submit regular reports on collection performance and outstanding balances.
- Assist in developing and implementing strategies to improve collection rates and reduce bad debt.
- High school diploma or equivalent; a bachelor's degree in finance, business administration, or a related field is preferred.
- Proven experience in collections, customer service, or a related financial role.
- Excellent communication, negotiation, and interpersonal skills.
- Strong attention to detail and accuracy in record-keeping.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software.
- Knowledge of collection laws and regulations is an advantage.
- Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.
- Strong problem-solving skills and a results-oriented approach.