Customer Service Officer

AU SMALL FINANCE BANK

Group Company: AU Small Finance Bank Limited

Designation: Customer Service Officer

Office Location: Near Curzon Gate Bardhaman , Prince Anwar Shah Road Kolkata , SF Road Darjeeling , Salt Lake Sector 3 Kolkata , Sevoke Road Darjeeling

Position description: Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch.

Primary Responsibilities

- Handle walk-in customers
Resolve queries and complaints
Assist in account opening and transactions
Ensure compliance with KYC norms

Additional Responsibilities

- Support branch operations
Participate in local marketing activities

Reporting Team

Reporting Designation:
Reporting Department:

Educational Qualifications Preferred

Category:
Field specialization:
Degree:
Academic score: Minimum 50%
Institution tier: Tier 2 / Tier 3

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required Work Experience

Industry: Banking, Financial Services
Role: Customer Service, Teller
Years of experience: 1 to 3

Key Performance Indicators: - Customer satisfaction score

Query resolution time
Compliance adherence

Required Competencies: - Customer Orientation

Communication Skills
Problem-solving
Attention to Detail

Required Knowledge: - Banking products

KYC norms
Branch operations

Required Skills: - Interpersonal skills

MS Office
CRM usage

Required Abilities

Physical: NA
Other: Patience, Empathy

Work Environment Details: Branch-based, customer-facing

Specific Requirements

Travel: Minimal (local marketing)
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India

Other Details

Pay Rate: Fixed + Incentives
Contract Types: Full-time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation: