Support Lead_104316

Company:IT Services Organization

Key Skills: L2/L3 Support Leadership, PLC

Roles and Responsibilities:

• Lead Level 2 and Level 3 support activities for complex controls and automation incidents.
• Direct advanced troubleshooting and incident resolution for production-critical technical issues.
• Perform root cause analysis and establish corrective and preventive actions for recurring incidents.
• Coordinate controls-related investigations involving PLC, CNC, HMI, and SCADA environments.
• Maintain structured escalation practices and provide technical guidance to support engineers.

Skills Required:

• 5 - 8 years of relevant experience in technical support, industrial automation, controls engineering, or a related field.
• Proven experience leading Level 2 and Level 3 technical support operations.
• Strong ownership of complex incident investigation, escalation, and resolution.
• Hands-on experience with root cause analysis and advanced technical troubleshooting.
• Ability to support controls architecture and industrial automation environments.

Good to Have:

• Experience with PLC-based industrial control systems.

Education: Degree in Engineering, Electrical, Electronics, Instrumentation, Automation, or a related discipline is preferred.