Sr. Delivery Engineer
Sabre
Remote
The Commercial Products Services Delivery team maintains direct contact with customers during and post implementations to deliver and support products and services.
Role And Responsibilities
- Customer service includes communication via telephone, email, chat or through other social media platforms
- Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
- Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
- Work with various departments to deliver critical support and maintenance services
- Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
- Interact with customer and functional organizations to develop specifications for content of courses
- Post-sale technical support services to customers, including deployment of products, troubleshooting, problem resolution and maintenance of products and services
- Responsibilities are within the Service Delivery function as a generalist or in a combination of disciplines:
- product support specialist
- product support analyst
- systems integration engineer
- technical support
- customer service
- customer training
- sales support
- Experience of a minimum of 2 years in the Airline Network Planning and Scheduling products/services area with an Airline or another Products and Services Organization.
- Minimum High School diploma, University student or graduate. Technical experience is a plus
- Additional Travel Industry background/experience is a plus.
- Proficiency in the use of Microsoft Excel and Microsoft Powerpoint
- Proven ability to put together compelling presentations.
- Proven ability to present to an audience of up to 10 people.
- Demonstrates good time management and priority setting skills
- Demonstrates effective teamwork skills
- Demonstrates ability to work under pressure and handling complexity
- Proficient English written and oral communication skills. Proficiency in Spanish is a plus.
- Must be organized, able to multi-task and work in all areas as needed
- Proven analytical and troubleshooting skills
- Excellent customer service skills
- Experience using Salesforce CRM tool
- Work in modern Zonamerica campus alongside all the amenities it has to offer!
- Annual Performance bonus plans
- Development opportunities in country or globally
- We offer a competitive private health insurance for employees and eligible children
- Extra Paid Time Off (5 extra days each year)
- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
- Daily meal allowance
- End of Year Break
- Life Insurance
- Corporate Social Responsibility opportunities
- Recognition and acknowledgement programs
- Fun employee engagement and development events