Digital Journey Owner
IDFC FIRST Bank
About the Role
The Digital Journey Owner will lead and manage the bank’s digital transformation initiatives in alignment with long-term strategic objectives. This role involves close collaboration with cross-functional teams to identify and implement digital capabilities that enhance client experiences. The role holder will be responsible for driving innovation, ensuring operational efficiency, and delivering best-in-class digital solutions.
Key Responsibilities
Primary Responsibilities
- Drive and implement the bank’s digital strategy in alignment with organizational values, objectives, and priorities.
- Collaborate with cross-functional teams to gather requirements and promote new digital capabilities.
- Monitor and report monthly performance against digital transformation spend and value targets.
- Manage relationships with third-party digital delivery partners, ensuring performance against agreed SLAs and KPIs.
- Work closely with the IT Digital Transformation team to review performance and suggest improvements.
- Ensure adherence to regulatory guidelines and internal compliance standards.
- Prepare dashboards and reports on key metrics for senior management.
- Foster a culture of agility, elite performance, and innovation across the digital transformation team.
- Develop and maintain training materials and documentation for internal business users; coordinate ongoing training sessions.
- Create and manage detailed project plans, including resource allocation and cost estimates.
- Participate actively in internal testing and UAT phases; manage defect backlogs and clarify requirements.
- Explore internal and external ecosystems to inject new insights into digital use cases.
- Communicate with IT leads to identify opportunities for collaboration and resource utilization.
- Promote best practices and standardized processes for consistent delivery of digital projects.
- Stay updated on global market trends and competitor strategies in key markets.
Education
- Graduation: Bachelor of Technology in any discipline from a recognized institution.
- 5 to 10 years of relevant experience in digital transformation, project management, or related domains.
- Strong understanding of digital strategy and transformation frameworks.
- Excellent stakeholder management and cross-functional collaboration skills.
- Proficiency in performance tracking, reporting, and dashboard creation.
- Ability to manage third-party vendors and ensure delivery against SLAs.
- Familiarity with regulatory compliance in the banking or financial services sector.
- Strong analytical, problem-solving, and communication skills.
- Passion for innovation and continuous improvement.