Director - Customer Success

NielsenIQ

Lead Customer Engagement

Manage and grow the Customer Success teams towards
Develops foundational relationship with key customers and stakeholders
Gather understanding and expertise on customer business priorities and how that ties up to consumption of NIQ products & services
Helps in identifying customer needs and creates a shared plan with Sales team to deliver outcomes in collaboration with NIQ internal teams
Lead Customer engagement with thoughtful insights to help customers take useful business decisions through NIQ products and services
Advisor and thought leader to facilitate customer solution-related queries through persuasive, informed and consistent approach
Become a liaison and facilitator for resolving active data queries by engaging the right global/local teams

Opportunity & Pursuit Management

Plan a portfolio of work such as adoption of new NIQ products and services, support programs and projects, and value realization in alignment with customer business objectives
Capture, communicate and brings forward recommendation from customer insights team and collaborate with internal teams to help identify growth opportunity through account planning and supporting delivery execution
Work closely with Sales Account managers to maintain a stronger pipeline of opportunities through a pre-qualified opportunity tracking: Sales Account Managers

Qualifications

MBA (desirable) with 10-15 years’ experience in FMCG / Service / Retail industry
Strong Customer Focus and Proactiveness
Very Good Influencing, Persuading and Project Management Skills
Ability to connect and link insights to customers business
Strong presentation skills, Logical thinking, Strong command on excel
Effective writing skills