SUP_SSC_HRSSC_OPS_AHM
Welspun World
SUP_SSC_HRSSC_OPS_AHM
About Welspun World
Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.
At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world.
About Welspun Entity
Welcome to Welspun Transformation Services Limited (WTSL., where innovation, digital transformation, and customer-centric excellence come together. As part of the Welspun Group, we are at the forefront of automation and business services, working across industries with a focus on cutting-edge technologies such as AI, ML, and RPA. Refer privacy policy - https://welhire.ai/privacy_policy.html. Since our founding in August 2018 with 92 employees, we've grown to over 500 members across multiple locations, showcasing our commitment to operational excellence and inclusivity. At WTSL, we prioritize diversity, with 34% women in our workforce and flexible policies like maternity, paternity, and menstrual leave. Our goal is to increase female representation to 40%. We foster a family-like work environment through initiatives like Fam-Jam and wellness programs, and our Great Place to Work certification highlights our commitment to employee well-being.
Working at WTSL means being part of impactful projects for global clients, while growing professionally through extensive learning opportunities. Join us as we continue our transformational journey, where your ideas and contributions will be valued, and you can make a meaningful impact in the world of business services.
Job Purpose/ Summary
Responsible for high standards of service delivery for entire employee life cycle processes from Hire to Retire.
Job Description
As a Deputy Manager in the HR Shared Services Center (HR SSC., you will be pivotal in ensuring the seamless execution of HR operations across the employee lifecycle, from hire to retire. Your role will involve maintaining high standards of service delivery, focusing on quality and efficiency. You will provide professional and consistent first-line support to the HR SSC team, coordinating effectively with Business Unit HR and other employees to address and resolve queries. You will execute and monitor HR operational activities related to Employee Lifecycle Management, Compensation, Benefits, Statutory Compliance, and Performance Management Systems, adhering to defined service level agreements. Promoting a strong service delivery ethos within HR SSC, you will ensure prompt problem resolution and achieve high levels of customer satisfaction. You will identify trends and process gaps, manage issues, and address process complexities through effective partnership with various stakeholders. Additionally, you will manage and maintain the HR SSC inbox efficiently, dealing with employee queries and escalating them to the correct team contact when necessary. You will support additional assignments and projects identified for HR SSC and Business Unit HR, contributing to the overall success of the HR function. Ensuring relevant documentation is available and regularly updated for all HR systems, processes, and procedures, including Standard Operating Procedures, Statements of Work, and process flows, will be a key responsibility. You will also support in providing information in the form of reports and dashboards within service level agreements and respond to ad hoc requests as needed.
Responsibility
Ensure high standards of service delivery for the entire employee lifecycle processes from hire to retire maintaining a focus on quality and efficiencybrProvide professional and consistent firstline support to the HR SSC team by effectively coordinating with Business Unit HR and other employees to address and resolve queriesbrExecute and monitor HR operational activities related to Employee Lifecycle Management Compensation Benefits Statutory Compliance and Performance Management Systems adhering to defined service level agreementsbrPromote a strong service delivery ethos within HR SSC ensuring prompt problem resolution and achieving high levels of customer satisfactionbrIdentify trends and process gaps manage issues and address process complexities through effective partnership with various stakeholdersbrManage and maintain the HR SSC inbox efficiently dealing with employee queries and escalating them to the correct team contact when necessarybrSupport additional assignments and projects identified for HR SSC and Business Unit HR contributing to the overall success of the HR functionbrEnsure relevant documentation is available and regularly updated for all HR systems processes and procedures including Standard Operating Procedures Statements of Work and process flowsbrSupport in providing information in the form of reports and dashboards within service level agreements and respond to ad hoc requests as neededbrProvide general support to the HR team and perform other duties as assigned or required contributing to the smooth operation of the HR SSC
Company Name
Welspun Transformation Services Limited
Division
Shared Services
Key Interactions
Stakeholder Engagement ,Cross-Functional Collaboration ,Client Relations ,Mid Management,Junior Management
Relevant Work Experience
5 - 10 Years
Relevant Industry
Information Technology (IT. Industry
Education-Qualification
Master,Post Graduate
Education-Specialization
Human Resource
Language Proficiency
ENGLISH,HINDI
Certifications
NA
Skill
Business Acumen,Problem solving,Innovation,Talent Management
Competency Names
Business & Commercial acumen, Entrepreneurship, Global Mind-set, People Excellence, HR Systems \/ Other IT Related applications\/Policies & Procedures, MIS & Documentations, Labor Laws & Statutory compliances, HR Operation Management, Data Analysis & interpretations_(HR., Stakeholder Management, Process Orientation