Regional Collection Manager- Unsecured Loans
SkillLabs
- Develop and execute a comprehensive strategy aligned with the company's business goals and regulatory requirements.
- Continuously assess and refine approaches including field collections and outbound collections calling to optimize results.
- Lead and monitor Area Collection Managers including collection coordinators & feet on street (FOS) collection teams.
- Provide guidance, training, and performance feedback to enhance collection skills and knowledge.
- Performance Monitoring:
- Set and manage collection targets for the team, ensuring that targets are met or exceeded.
- Implement performance measurement and incentive programs to drive results.
- Implement quality control measures to maintain accurate and ethical collection practices.
- Conduct regular audits of collection activities, documentation, & customer interaction
- Collaboration with Field Collection:
- Collaborate with Field collection team to ensure seamless coordination between field and non-field collection teams.
- Provide support and resources to optimize field collection activities.
- Compliance and Regulations:
- Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies.
- Stay updated on changes in collection laws and industry best practices.
- Ensuring that code of conduct & RBI guidelines on collections to be practiced
- Review and present regular collection reports to senior management.
- Use data-driven insights to make informed decisions and adjustments to collection strategies.
- Vendor and Agency Management:
- Manage relationships with external collection agencies and vendors if applicable.
- Ensure that third-party collectors adhere to quality and compliance standards.
- Internal stakeholder management: