Holiday Advisor - Fresher

Explera DMC is a B2B Destination Management Company handling travel arrangements across Thailand and other Asian destinations. We work with travel agents, tour operators and international travel partners to provide hotels, transfers, sightseeing, tours, activities and complete ground-handling services.

We are looking for a smart, confident and highly computer-literate fresher to join our Thailand DMC team as a Holiday Advisor.

This is an excellent opportunity for someone who has excellent English communication skills, professional email-writing ability and strong computer knowledge, and wants to build a career in the international travel industry.

As a Holiday Advisor – Thailand DMC, you will communicate with B2B travel agents and help them prepare and coordinate Thailand holidays.

You will receive travel enquiries, understand the requirements, prepare professional responses, coordinate with the relevant teams and suppliers, and assist in converting enquiries into bookings.

Previous travel industry experience is NOT mandatory.

We are primarily looking for the right attitude, communication skills, computer knowledge and willingness to learn.

• Handle professional email communication with travel agents and business partners.
• Read and understand travel enquiries accurately.
• Draft clear, professional and grammatically correct emails.
• Follow up with partners regarding quotations and bookings.
• Maintain professional communication on WhatsApp and other business communication platforms.

• Understand client requirements such as destination, dates, number of passengers, hotel category and sightseeing requirements.
• Assist in preparing Thailand holiday itineraries.
• Prepare and send quotations using company systems.
• Coordinate with the operations and reservations teams for rates and availability.
• Make changes to quotations based on partner requirements.

• Work extensively on computers and web-based company systems.
• Enter enquiries, quotations and booking information accurately into the CRM.
• Use Microsoft Excel / Google Sheets for basic calculations and data management.
• Work with Gmail / Google Workspace and other business software.
• Maintain accurate records and update enquiry status regularly.

• Follow up on pending quotations.
• Maintain regular communication with travel agents.
• Assist senior team members in converting enquiries into bookings.
• Maintain proper follow-up records in the CRM.
• Meet daily response and follow-up targets.
  

• Freshers are welcome.
• Graduate in any discipline.
• Excellent spoken English.
• Excellent written English.
• Professional email-writing skills.
• Strong communication and interpersonal skills.
• 100% computer literacy is essential.
• Comfortable working on a computer for the entire working day.
• Good knowledge of:
• Gmail
• Microsoft Word
• Microsoft Excel
• Google Sheets
• Google Drive
• Internet / Web browsing
• WhatsApp Web
• Fast and accurate typing.
• Good understanding of basic Excel formulas and calculations.
• Ability to learn new software and CRM systems quickly.
• Good attention to detail.
• Professional attitude and appearance.
• Willingness to work in the travel industry and learn Thailand products.
  

• Smart and confident.
• Good at written communication.
• Fast learners.
• Comfortable speaking with business clients.
• Highly organised.
• Proactive rather than waiting for instructions.
• Comfortable handling multiple enquiries at the same time.
• Interested in travel, tourism and international destinations.
  

The candidate must have:

• Own laptop suitable for professional office work
• Own smartphone
• Reliable internet connection
• Ability to use WhatsApp / WhatsApp Web for business communication

Company systems, CRM access and official communication accounts will be provided as required.

This is not a field-sales job.

The role involves substantial computer-based work including:

• Fluent English
• Professional Email Communication
• Computer Literacy
• MS Excel
• Google Sheets
• Gmail
• Google Workspace
• CRM
• Internet Research
• Customer Communication
• Typing
• Basic Sales
• Travel Planning
• Attention to Detail
  

• Thailand destination knowledge
• Hotel contracting and rates
• Thailand sightseeing and activities
• Travel quotation preparation
• B2B travel sales
• DMC operations
• CRM management
• Professional international email communication
• Travel agent relationship management
• FIT and group travel handling
  

• Start your career in the international travel industry.
• Learn directly from an experienced DMC team.
• Work with travel agents and partners from different countries.
• Develop professional English communication skills.
• Gain practical experience in Thailand tourism.
• Opportunity to grow into Sales, Reservations, Operations or Destination Specialist roles.
  

Salary will be discussed during the interview and confirmed in the written offer.

Candidates should submit their CV through the Explera Careers portal.

Please mention the position: "Holiday Advisor – Thailand DMC – Fresher"